What are the responsibilities and job description for the 1st Line Subsea NOC Engineer, Denver, CO. USA position at Indigo?
We are looking for a detail-oriented and technically capable First Line Subsea NOC Engineer to join our Network Operations team. This role is pivotal in maintaining the integrity and performance of subsea infrastructure through automated alerts, real-time monitoring, incident response, and ticket management. You will be the first responder to system alerts, ensuring swift triage and escalation of issues to maintain operational continuity.
Key Responsibilities
10-hour shifts, 4 days on / 3 days off
Position 1 Days : 12:00-22:00UTC (06:00-16:00MST)
Position 2 Swing : 22:00-08:00UTC (14:00-12:00MST)
,
Required Skills & Experience
At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90 countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.
At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.
Key Responsibilities
- Monitor subsea systems and networks using advanced NMS systems and in-house tools.
- Respond to alarms and alerts, performing initial fault diagnosis and resolution.
- Escalate complex issues to second-line engineering teams and coordinate with remote hands personnel and partners.
- Maintain accurate logs and incident reports trouble ticket systems in accordance with operational procedures.
- Support planned maintenance activities and system health checks.
- Collaborate with cross-functional teams to improve monitoring strategies and reduce downtime.
- Contribute to continuous improvement of monitoring and alerting processes.
10-hour shifts, 4 days on / 3 days off
Position 1 Days : 12:00-22:00UTC (06:00-16:00MST)
Position 2 Swing : 22:00-08:00UTC (14:00-12:00MST)
,
Required Skills & Experience
- Degree in Engineering, Telecommunications, or a related technical discipline.
- Experience in a NOC or control room environment, ideally within subsea or terrestrial cable system NOC.
- Familiarity with subsea and/or terrestrial control systems, fiber optic telecommunications.
- Strong analytical and diagnostic skills.
- Excellent time management skills
- Excellent communication and documentation abilities.
At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ individuals. As a leader in the telecoms industry, Indigo offers endless opportunities for personal and professional growth in a dynamic market projected to expand from US $1657.70 billion in 2020 to US $2395.47 billion by 2027. With over two decades of experience and a presence in 90 countries, we specialize in cutting-edge technologies like Fixed Line, 5G, Edge DC, and Subsea. Recognized as one of the UK’s top-performing privately-owned technology companies, we prioritize the well-being and growth of our employees, fostering a respectful and inclusive atmosphere with over 30 nationalities. Our commitment to sustainability and innovation ensures a brighter future. As a proud recipient of the ‘Investors in People’ Gold Award, we invest in your growth and development. Join Indigo and make a real difference in an organization that offers unparalleled opportunities at the right place and time. Embark on an exciting journey with us.
At Indigo, our smart, ambitious teams are dedicated to supporting our customers. Our culture of ownership and transparency empowers our team to achieve goals and exceed customer expectations. For over twenty-five years, we’ve partnered with some of the world’s leading network carriers and hyperscalers, with a diverse talent pool we celebrate differences, inviting new ideas, creativity, collaboration, and passion from every employee. Our commitment extends beyond the present, as we cultivate and mentor the next generation to access limitless growth opportunities. At Indigo, we understand that our people are the heart of our success. We are deeply committed to nurturing a work culture that prioritizes the well-being and growth of our employees. We take pride in listening to our team and taking action to continually enhance our company’s support and enriching environment. Our diversity is our strength, coming together as one team, we foster an atmosphere of respect and inclusivity, where collaborating with individuals from various backgrounds, cultures, and thinking styles empowers us to evolve into better professionals and leaders.