Beverage Server/Bartender

$9.00 an hour Tips

ESSENTIAL FUNCTIONS:

1. Provide exceptional guest service at all times.
2. Deliver drinks to customers in professional manner.
3. Must be well organized.
4. Consistently circulate in assigned area to ensure guests receive requested beverages.
5. Able to read and check a customer’s identification to confirm that the customer is of drinking age.
6. Receive money and / or credit cards and be able to use a credit card machine and cash register.
7. Keep casino floor area clear of glasses and bottles.
8. Professionally refuse to serve customers who appear to be intoxicated.
9. Wear required uniforms and follow all company policies and procedures.
10. Will be required to operate POS system and mix and serve drinks and/or food while serving as a bartender.
11. Keep accurate records of tabs and collect the proper amount when guest has finished
12. Pour drinks quickly according to beverage guidelines.
13. Maintain the bar area to keep it clean.

JOB PREREQUISITES: 

• Above average oral communication skills
• Excellent customer service
• Problem solving capability
• High capacity for learning

This job description in no way states or implies that these are the only duties to be performed by this employee.  He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

EDUCATION:  High school diploma or GED

EXPERIENCE:  Customer service and beverage and bartending skills. Basic math skills.

LICENSES OR CERTIFICATIONS:  Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.            Must be able to obtain an Oklahoma liquor license.

PHYSICAL REQUIREMENTS:  Hand eye coordination, visual acuity to observe and react to handle customer questions and complaints relating to operations.  Able to carry trays with beverage or food items weighing up to 25 pounds. Must be able to lift up to 50 pounds, change kegs, and restock liquor and glassware.

WORK ENVIRONMENT:  We maintain an alcohol/drug free workplace. Work in casino operations containing second hand smoke, high noise level and bright lights. Must be able and willing to work nights, weekends and holidays as needed.

SPECIAL WORKING CONDITIONS:  Complaint resolution, observant, able to accept criticism, and great attitude.    Must have very good customer service to be able to adapt to different personalities.  Should be multitasked and be able to handle beverage mixing equipment.  Must be able to quickly and accurately count back change to a customer.