Patient Services Coordinator (Russian Speaking)

Description

Position Overview:
The Patient Service Coordinator (PSC) is responsible for facilitating care coordination of all patients in their caseload by placing/scheduling caregiver assignment and ensuring visit confirmation. The PSC will always provide all patients and their families with exceptional customer service.

Responsibilities:

• Assign and schedule caregivers for clients in their home or in facilities, confirm availability, and acceptance of assignments by caregivers

• Initiate intake process, including development of a patient profile with aim to identify, understand and facilitate best patient-caregiver match

• Cases must be staffed for the following day before logging off

• Maintain scheduling records, including visit confirmation using HHA Exchange and/or Salesforce

• Convey pertinent information to caregivers regarding their patients and notify clients and families of caregiver assignments

• Ensure all voicemail and email messages are responded to courteously, professionally, and in a timely fashion (no less than 24 hours)

• Document all calls into the appropriate systems and follow proper telephone follow-up procedures

• Work closely with clinical team and convey reported change in condition or any inquiry requiring clinical direction

• Work closely with HR team by assisting in recruitment of ancillary/paraprofessional personnel by providing caregiver-need information

• Process information as needed to comply with all Federal, State and City regulations, as well as all agency Policies and Procedures

• Adhere to the terms and conditions of all contractual relationships (CHHA, LTHHCP, MLTC, etc.)

• Communicate with contract case manager/scheduler timely regarding any changes, missed visits, and client concerns

• Maintain patient and employee schedules in HHA Exchange and Salesforce or any other electronic/manual scheduling system as determined by management

• Participate in on-call service duties as requested and ensure on-call phone is answered on nights and weekends in a timely fashion, and all calls are responded to as needed

• All referrals are accepted for care unless proper authorization for denial has been received by DPS/Administrator

Qualifications

Skills:

• Home Care experience (Preferred)

• Russian Speaking (Must)

• Ability to work independently and within a team

• Ability to multitask and prioritize tasks

• Flexibility in a fast-paced environment while staying organized

• Optimistic, energetic, outgoing demeanor

• Strong interpersonal communication skills (internal and external)

• Excellent customer service skills with empathy and patience for elderly clients

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer

• Ability to speak clearly on the telephone and communicate via email

• Occasionally lift office products/supplies up to 15 pounds

• Mobility within the office or facility

Work Environment:

• Standard office environment with typical noise levels

• Frequent use of phones and computers

• High-volume, fast-paced, and multitasking atmosphere

• Interaction with clinical, HR, and administrative staff, clients, and caregivers

• May require flexible scheduling, including nights or weekends for on-call responsibilities

Salary : $20 - $25