What are the responsibilities and job description for the Branch Operations Assistant position at Indie Campers?
ABOUT US
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
We're looking for travel enthusiasts with a passion for guest service for our depot in The Greater Boston Area. You'll be the face of our company, reporting directly to the Regional Operations Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.
WHAT WILL YOU WORK ON?
Are you ready to Go Indie?
Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE
We're looking for travel enthusiasts with a passion for guest service for our depot in The Greater Boston Area. You'll be the face of our company, reporting directly to the Regional Operations Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.
WHAT WILL YOU WORK ON?
- Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs;
- Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition by monitoring maintenance and repairing need;
- Assist in training, supervising, and coaching your team;
- Booking activities control, manage stock, local suppliers and cleaning services;
- Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
- Preparing and cleaning our campervans;
- Assisting in reselling campervans, preparing and showing them to prospective buyers..
- You are a travel enthusiast with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
- You have great communication skills and aptitude for direct contact with customers;
- You have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
- You're available to work weekends and national holidays;
- You're a responsible person who takes their work seriously and can be relied upon;
- You're well-organised and you're good at solving problems.
- Being part of a young, fast-growing and innovative company where you make a difference;
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila;
- Continuous training and coaching to develop the skills that matter to you;
- Compensation package that includes Performance and Referral Bonuses;
- Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.
Are you ready to Go Indie?