CASE MANAGEMENT SPECIALIST SSVF

POSITION: Case Management Specialist

REPORTS TO: Supportive Housing Coordinator

FLSA STATUS: Full Time, Non-Exempt

Program Responsibilities:

• SSVF

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide Case management services
• Coordinate various aspects of case management services, including referral, intake, eligibility determination, program planning, monitoring, assessment, and evaluation of clients.
• Monitor and record clients’ progress to ensure goals and objectives are met.
• Ensure that files are set up and maintained appropriately.
• Maintain professional relationships with organizations, county personnel, families, and service providers.
• Direct case service allocations.
• Participate in committees dealing with case management and related services.
• Responsible for collecting and entering performance measure data as per grant requirements.
• Conducts follow-up calls/meetings with exited members monthly or quarterly as applicable.
• Ability to make decisions based on program operations and fiscal analysis.
• Knowledge of safety precautions necessary in performing work.
• Ability to travel as required for job-related activities.
• Understands and articulates program guidelines from funding sources.
• Makes recommendations on work methods, procedures, and policies.
• Assists with developing and maintaining work plans.
• Manages program within State/Federal regulations.
• Other duties assigned by the Supportive Housing Coordinator.
• Maintain education, professional expertise, and professional contacts through attendance at job-related seminars, classes, conferences, and workshops.
• Healthcare Navigation

Benefits of the Case Management Specialist:

Dental insurance

Employee assistance program

Health insurance

HSA

Life insurance

Paid time off

Professional development assistance

Retirement plan

Vision insurance

Short-term and Long-term disability

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE: Knowledge of office procedures. Excellent computer skills. Some experience in preparing informational material for public distribution and photography. Some knowledge of public relations techniques and approaches. Considerable knowledge of funding resources available for programs designed to aid low-income persons, good knowledge of the decision-making process in public and private organizations dealing with the disadvantaged.

Healthcare Navigators should have experience working with social service programs or related field casework. Knowledge of case management and crisis management principles, procedures, and practices. Good personal relations skills. Demonstrates competent computer skills. Ability to present ideas effectively, in both oral and /or written form. Ability to conduct detailed analytical evaluations and studies and prepare related reports and recommendations.

COMMUNICATION SKILLS: Excellent written, oral, and interpersonal communication skills. Ability to express ideas clearly and concisely. Communicates optimistically, positively, and with honesty and openness. Maintains confidentiality of all Agency information.

MATHEMATICAL SKILLS: Manages time effectively, uses program resources wisely, can keep records organized and turns in reports in a timely/correct manner, and completes work by deadlines. Ability to calculate figures and amounts. Ability to analyze statistical data.

REASONING ABILITY: Detail-oriented, ability to multi-task and manage time well. Self-starter with a proactive attitude who can anticipate needs. Ability to effectively prioritize and execute tasks. Highly motivated, self-directed, and attentive to detail. Displays effective problem-solving skills and identifies and implements innovative practices.

OTHER SKILLS AND ABILITIES: Ability to work in a team-oriented, collaborative environment. Ability to plan, organize, prioritize, and complete detailed projects effectively with little or no supervision. Interpersonal/human relation skills. Extensive computer skills are required.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid driver’s license with current vehicle insurance.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to travel when required.
• Ability to cope with pressure and challenges.
• Ability to operate computers and other office equipment.
• Ability to work irregular hours when needed.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to work and communicate with diverse groups of people requiring a non-judgmental, culturally sensitive, social justice approach as applied both internally and externally of the Agency.
• Ability to work in a team atmosphere and willingness to help others when needed.
• Ability to participate and adhere to the development of creating an Agency culture of quality improvement, compliance, and high ethical performance within the Agency.

This job description is not all-inclusive, and an employee will also perform other reasonable related business duties as assigned by supervisor and other management.

This organization reserves the right to revise or change the job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

ICAA is an equal opportunity employer and provider operating under an approved Affirmative Action Plan. As an equal opportunity employer, we encourage women, minorities, and persons with disabilities to apply.