Customer Service Representative

Since 1933, Vine Line Produce has been delivering fresh fruits and vegetables to our valued partners throughout the Midwest. Our goal is to collaborate and build solid relations in the produce industry, allowing us to understand our partners needs and services, so that we can support them in all things produce. Vine Line continues to be an organization built on generations of hard working, ethical, and humble families who are dedicated to building relationships by taking care of our customers. We look forward to adding to our team and continuing our growth.

Essential Functions:

• Answer calls professionally
• Respond to customer inquires
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information
• Process orders and forms
• Identify and escalate priority issues
• Route calls to appropriate resources
• Follow up on customer calls where necessary
• Complete call logs
• Take orders by obtaining and verifying information
• Sell additional products by recognizing opportunities to upsell accounts; explaining latest items or featured product

Competencies, Education, and Experience:

• Excellent verbal and written communication skills
• Strong listening skills
• Influencing and negotiation skills
• Problem solving skills
• Organized and attention-to-detail approach
• High school diploma or GED equivalent
• At least 3 years successful related sales experience with an understanding and knowledge of produce food service or retail related products (as assigned)
• Proficient PC skills in Microsoft Office and common E-Mail systems

Physical Demands:

• Stand or sit for long periods of time

Compensation:

• $17.00 - $18.00/hour

Schedule:

• 8:00am – 4:00pm (Monday, Tuesday, Wednesday and Thursday)
• 8:00am – 12:00pm (Friday)
• 8:00am – 12:00pm (Every other Saturday)

Benefits:

• Health & Welfare Benefits (Medical, Dental, Vision, Disability, and Voluntary Life)
• Paid Time Off
• Holidays
• 401(k) with Company Match
• Weekly Paid
• Career Advancement Opportunities

All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.