Teller - Foreign Currency Exchange

Pay: From $17.00 per hour

Job description:

Overview

This role will be at our Indianapolis location at the Castleton Square Mall.

We are seeking a skilled and outgoing person to join our dynamic team. As a Foreign Currency Exchange Teller, you will be responsible for providing excellent customer service while executing and managing currency exchange sales.

Key Responsibilities:

• Greet and assist customers with basic currency exchange services
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately and efficiently in compliance with company policies and procedures.
• Balance till the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short or over) and provide detailed explanation or resolution in a timely manner
• Handle currency and other financial instruments with a high degree of accuracy & security.
• Assist with opening and closing procedures of the branch.
• Follow all security procedures to protect against fraud and theft.
• Identify and report suspicious activities, ensuring compliance with company policies and procedures.
• Verify customer identification and ensure all necessary documentation is completed.
• Maintain confidentiality of customer information
• Answer phone calls & general inquiries in a professional and courteous manner
• Refer customers to appropriate personnel for complex issues
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve branch goals & improve customer satisfaction.
• Participate in ongoing training and development programs to enhance knowledge and skills.

Key Competencies

• Excellent Communication and Interpersonal skills.
• Integrity and Trustworthiness
• Attention to Detail & Accuracy
• Teamwork
• Cash handling
• Strong numerical and analytical skills.
• Ability to work efficiently in a fast-paced environment.
• Basic computer skills.
• Data entry and reconciliation tasks.
• Proficiency in financial software and systems, including cash handling
• Ability to maintain accurate records and adhere to strict accounting and financial regulations.

This role does not require experience in currency exchange.

Hours 4-5 days per week from 11am to 7pm

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance

Pay: From $17.00 per hour

Work Location: In person

Salary : $17