Client Support Specialist-Part time (30 hours per week)

Position Title: Client Support Specialist

Location: Crawfordsville, IN

FLSA level: Hourly
Type: Part-time (30 hours/week)

Starting rate: $22.00 per hour

Position Summary: The Center Specialist for the IYG Center is responsible for providing guidance, support, supervision and resources for LGBTQ youth and young adults, ages 12-19. This role involves supervising youth and young adults during center drop-in hours, creating programs that are inclusive, supportive, and responsive to the unique needs of LGBTQ young people. The Center Specialist will play a key role in ensuring the center provides a safer, welcoming, and affirming environment for all young people.

Key Responsibilities:

· Center Operations:

o Assist in the planning and execution of programs and events tailored to the needs of LGBTQ young people.

o Execute day-to-day center operations, maintenance and communicate needs to supervisor.

- Ensure day-to-day support and upkeep of the center, supplies and assist with donations.

o Assist with volunteer support, training, and communication.

· Resource Navigation:

o Provide young people with relevant resources and referrals both internally and externally, including mental health support, educational opportunities, and social services.

· Community Awareness:

o Stay informed about the specific challenges and barriers faced by LGBTQ young people within the local community.

o Advocate for young people’s needs and contribute to developing strategies to address these needs.

o Support relationships with local organizations, schools, and community leaders to promote the center’s resources and programs.

· Documentation and Reporting:

o Maintain accurate records and data collection.

o Provide supervisors with regular reports on young people, volunteers, and community partners.

Reports to: Client Center Supervisor

Requirements:

· Education & Experience:

o Associate’s degree in education or health-related fields (social work, youth development or psychology) preferred.

o Minimum of 2-3 years of experience working with young people (ages 12-24).

o Experience working with LGBTQ young people, particularly those experiencing challenges or are in vulnerable situations.

o Ability to work independently and manage multiple priorities in an autonomous environment.

o Proficient in using client management software and Microsoft Office Suite.

· Skills:

o Strong communication and interpersonal skills.

o Ability to build rapport with diverse populations and navigate sensitive topics with empathy and respect.

o Knowledge of trauma-informed care, crisis intervention, and culturally competent service delivery preferred.

o Ability to work flexible hours, including some evenings and weekends, to accommodate outreach activities and program events.

Personal Attributes:

· Passionate about advocating for LGBTQ people and committed to creating a supportive and inclusive environment.

· Empathetic, compassionate, and able to handle sensitive situations with care and discretion.

· A collaborative team player with a strong work ethic and a positive attitude.

· Must approach work through a racial equity lens in line with the mission of IYG.

· Must be able to pass local and federal criminal background checks, as well as a Department of Child Services background check to be eligible for employment at IYG.

Work Environment:

· The position is based at the Crawfordsville Center and will require 2 evenings per week to be worked at this time.

· This position requires occasional travel to other IYG sites. A valid driver’s license and reliable transportation are necessary. Required IYG travel potential, up to 10% in a month.

· The role involves both independent work and collaboration with the center’s team. A commitment to creating an inclusive and supportive environment for LGBTQ young people is essential.

We encourage people of color, transgender, and non-binary people to apply. IYG is an equal opportunity employer and welcomes everyone, including non-LGBTQ people, to join our team. At IYG, we are dedicated to being diverse, inclusive, and authentic.

Job Type: Part-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Experience:

• LGBTQ work: 1 year (Required)
• youth work: 1 year (Required)

Work Location: In person

Salary : $22