What are the responsibilities and job description for the Specialist-Registration I position at Indiana University Health System?
Job Info
Schedule:
Monday – Friday | 7:30 AM – 4:00 PM (Onsite)
No weekends or major holidays
Location: North Hospital- Otolaryngology Department
Position Overview
This role supports a high-volume clinic serving approximately 100 patients daily and requires close collaboration across multiple departments. The Patient Service Representative plays a key role in ensuring a smooth and positive patient experience from arrival through departure, while maintaining accuracy in patient information and supporting clinical and financial workflows.
Key Responsibilities
Manage patient check-in and check-out processes
Provide excellent customer service through patient and provider interactions
Schedule appointments, including imaging services
Verify insurance and ensure accurate entry of financial/demographic information
Process pool messages, maintain bump lists, and scan documentation
Collect payments and explain charges, policies, and procedures
Answer incoming calls and appropriately direct patients and visitors
Identify and resolve scheduling or workflow challenges with professionalism and empathy
Training & Development Benchmarks
3 Months: Competency in check-in/out, insurance verification, scheduling, scanning, and basic workflows
6 Months: Fully independent in all core responsibilities
12 Months: Highly proficient; able to identify workflow inefficiencies and suggest improvements
Skills for Success
Prior healthcare and/or insurance experience preferred
Strong customer service and communication skills
Ability to remain calm, kind, and solution-focused in challenging situations
Initiative, curiosity, and willingness to ask questions and learn
Resourceful and adaptable with strong problem-solving abilities
Qualifications
High School Diploma or GED required
Experience in a healthcare setting preferred
Ability to learn and retain medical coding (ICD-10, CPT preferred)
Knowledge of medical terminology and clinical workflows preferred
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)
Team & Culture
Collaborative and cohesive team environment
Team members actively support one another and leverage individual strengths
Positive, patient-centered atmosphere focused on delivering high-quality care
Job Category: Revenue Cycle & Scheduling
Posting Date: 2026-07-27T17:13:41 00:00
Locations: 11725 Illinois St Carmel IN 46032
Job Schedule: Full time
Job Shift: Day