What are the responsibilities and job description for the Medical Receptionist position at Indiana Surgical Associates?
We are seeking a reliable, professional, and patient-focused Medical Receptionist to join our team. This role serves as the first point of contact for patients and plays a critical part in delivering an excellent patient experience while supporting the daily operations of our practice.
Key Responsibilities
- Greet and check in patients in a friendly and professional manner
- Answer and manage incoming phone calls, schedule appointments, and respond to inquiries
- Verify patient insurance coverage and check insurance eligibility prior to appointments
- Collect and update patient demographic and insurance information
- Process co-pays, balances, and maintain accurate financial records
- Coordinate with clinical staff to ensure smooth patient flow
- Maintain confidentiality of patient information in compliance with HIPAA regulations
- Manage front desk operations, including scanning and general administrative tasks
Qualifications
- Previous experience in a medical office or customer service role preferred
- Knowledge of insurance verification and eligibility processes strongly preferred
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Proficiency with electronic medical records (EMR) systems and basic computer skills
Schedule
- Full-time and part-time opportunities
Indiana Surgical Associates is a leading surgical group serving Northwest Indiana, dedicated to providing high-quality, patient-centered care. Founded in 1995, the practice is comprised of board-certified surgeons with extensive experience across a wide range of general and specialized surgical services.