Medical Front Office Receptionist

Front Office Representative / Patient Services Specialist

Indiana Polyclinic is seeking a dependable, patient-focused Front Office Representative to join our multi-disciplinary outpatient healthcare practice located in Carmel (north Indianapolis), Indiana.

This is a full-time position working Monday through Thursday, ~ 7:45 AM – 6:30 PM, offering a consistent four-day work week and the opportunity to become an integral member of a collaborative healthcare team.

Our clinic provides specialized services in Interventional Pain Medicine, Psychiatry, Psychology, and Occupational Therapy, serving a diverse patient population. The Front Office Representative plays a critical role in creating a positive patient experience while ensuring efficient clinic operations.

Position Summary

The successful candidate will serve as a key member of our Patient Services and Accounts Team, responsible for patient reception, scheduling, registration, insurance and account-related processes, and administrative support. This position requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities in a fast-paced medical environment.

Primary Responsibilities

• Welcome patients, visitors, and vendors in a professional and courteous manner.
• Answer incoming telephone calls and provide information consistent with clinic policies and procedures.
• Check patients in and out of the electronic medical record system.
• Schedule and coordinate patient appointments, including complex treatment plans involving multiple visits and providers.
• Verify and update patient demographic and registration information.
• Inform patients of required forms, documentation, and preparation instructions prior to appointments.
• Collect patient financial responsibilities, including co-pays, co-insurance, deductibles, and outstanding account balances.
• Maintain accurate patient records through data entry and electronic medical record documentation.
• Perform general administrative duties including scanning, faxing, copying, filing, and word processing.
• Direct patients and visitors to the appropriate department or staff member.
• Maintain organized reception, waiting, and front office areas.
• Adhere to all clinic policies regarding confidentiality, HIPAA compliance, safety, and security.
• Deliver exceptional customer service while maintaining professionalism and compassion in all patient interactions.

QualificationsRequired

• High school diploma or equivalent.
• Strong computer skills and proficiency with electronic medical record systems.
• Excellent communication and customer service skills.
• Ability to multitask and work efficiently in a busy healthcare environment.
• Strong attention to detail and organizational skills.
• Dependable attendance, punctuality, and effective time management.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.

Preferred but not required:

• Previous experience in a medical office, healthcare setting, or patient registration environment.
• Experience with patient scheduling, insurance verification, medical billing, or patient account collections.
• Familiarity with electronic medical records and healthcare practice management software.

What We're Looking For

We are seeking a team member who is professional, compassionate, dependable, and committed to providing an outstanding experience for every patient. The ideal candidate enjoys helping others, works well in a collaborative environment, and takes pride in accuracy, efficiency, and exceptional customer service.

If you are looking for an opportunity to join a respected healthcare organization where your contributions make a meaningful difference in patients' lives, we encourage you to apply.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you available Monday through Thursday from 7:45 AM to 6:30 PM?

Ability to Commute:

• Carmel, IN (Required)

Work Location: In person

Salary : $18 - $21