Summary/Objective:

The External Mortgage Loan Originator empowers members to achieve their homeownership and refinancing goals by expertly guiding them through the mortgage process while building strong, trust‑driven relationships with builders, real estate professionals, and member center staff.

Duties/Responsibilities:

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

• Participates in the development and implementation of strategic projects as directed by the Management Team.
• Identifies operational challenges affecting the team, research potential solutions, and escalates recommendations to Management; promotes teamwork by supporting, reassuring, and encouraging peers.
• Originates first mortgage loans for members and non‑members through realtor and builder referrals, online inquiries, and walk‑in traffic.
• Meets with area realtors and builders to promote IMCU mortgage products and support loan origination volume.
• Explains loan program features, benefits, and risks; reviews loan conditions with borrowers and collects required documentation.
• Manages an active loan pipeline and communicates loan status to members, real estate agents, and other related parties; performs timely follow‑up on leads and loan files.
• Maintains effective working relationships with Branch employees to support mortgage education and generate application referrals.
• Maintains effective working relationships with mortgage department staff by attending scheduled meetings and training sessions.
• Identifies opportunities and assists with the cross‑sale of additional IMCU products to members engaged in the mortgage process.
• Manages the employee mortgage loan pipeline in accordance with privacy and confidentiality requirements.
• Performs other duties as assigned.

Competency

• Demonstrates effective interpersonal skills, manners, and communication techniques, including the ability to convey both positive and negative outcomes professionally.
Examples:
 – Communicates loan decisions to members with clarity and professionalism, even when delivering unfavorable results.
 – Maintains constructive dialogue with realtors, builders, and internal staff to support collaboration.

• Performs effectively in a fast‑paced, team‑oriented environment with frequent operational changes.
Examples:
 – Adjusts quickly to changes in mortgage products, interest rates, or workflow priorities.
 – Supports team members during periods of high application volume or system updates.

• Prioritizes tasks and manages daily workflow in an organized and efficient manner.
Examples:
 – Manages multiple loan files simultaneously while meeting required deadlines.
 – Uses internal systems to track follow‑ups, outstanding documentation, and member communications.

• Works independently with minimal supervision while maintaining expected performance standards.
Examples:
 – Proactively resolves member questions without prompting from management.
 – Identifies potential file issues early and escalates only when appropriate.

Supervisory responsibilities

None

Work environment

The position operates within a private, professional office environment.

Physical demands

• Physical Demands
   • Prolonged periods of sitting.
   • Extended time working at a computer monitor.
   • Manual dexterity to handle, operate, and control equipment, materials, tools, and related objects.

Travel required

As required. 

Required Education and Experience

• Demonstrated communication, self‑motivation, and interpersonal skills with the ability to represent and support Mortgage Loan Originators for at least two years.
• Minimum of five years of experience originating or processing first‑mortgage loans.

Preferred Qualifications

• Proven success building and maintaining relationships with realtors, builders, and other referral partners.
• Strong understanding of mortgage products, underwriting guidelines, and loan processing workflows.
• Experience managing a high‑volume loan pipeline with exceptional accuracy and follow‑through.
• Familiarity with Encompass LOS, CRM, and digital mortgage platforms.
• Ability to work independently while contributing to a collaborative, fast‑paced team environment.

Additional Eligibility Requirements: Registrations

• Requires active registration as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Licensing System (NMLS).
• Registration must be completed within sixty days of hire and maintained annually, including all required updates.

Failure to obtain or maintain registration—or any criminal activity that would prohibit continued participation as an MLO—may result in disciplinary action, up to and including termination of employment.

Other Duties

• This job description does not provide a comprehensive list of all duties, responsibilities, or activities required for this position.
• Duties, responsibilities, and activities may be modified at any time, with or without notice, based on organizational needs.

The employee is expected to perform additional tasks assigned by their immediate supervisor and Management Team, consistent with the established reporting structure.