Bilingual Family Office Coordinator

Position: Bilingual Family Office Coordinator

Location: IMSA Central

Job Description:

The Bilingual Family Office Coordinator serves as the first point of contact for families, students, and visitors. This role ensures smooth daily operations of the front office, provides exceptional customer service, and supports communication between the school and its multilingual families. The coordinator manages enrollment documents, attendance, family inquiries, and school communications while maintaining a welcoming, efficient, and organized office environment. This position requires strong bilingual communication skills, professionalism, and the ability to multitask in a fast-paced school setting.

Family Engagement & Communication:

• Serve as a friendly, professional representative of the school to all families, students, and visitors.
• Provide high-quality customer service in English and Spanish.
• Translate or interpret school information for families, including messages, forms, announcements, and meetings.
• Communicate clearly with families regarding attendance, enrollment, student needs, and school procedures.
• Support family onboarding, orientation, and ongoing communication throughout the year.

Front Office Operations:

• Manage phone lines, greet visitors, and direct inquiries to the appropriate staff.
• Maintain a clean, orderly, and welcoming office environment.
• Process daily attendance, enter data accurately, and support attendance follow-up systems.
• Assist with student registration, records, and required documentation.
• Maintain confidentiality of student and family information at all times.

Administrative Support:

• Support staff with copying, filing, organizing documents, and distributing communication.
• Maintain accurate records, logs, and required documentation (attendance, visitor sign-in, records requests, etc.).
• Help coordinate family events, school functions, and communication efforts.
• Manage office supplies and submit requests for needed materials.
• Assist administrators with scheduling meetings, preparing materials, and general clerical tasks.

Student Support & Safety:

• Support daily student needs such as late arrivals, early dismissals, minor injuries, medication procedures (non-medical tasks), and basic supervision.
• Monitor student movement in and out of the office to maintain school safety and accountability.
• Follow school protocols for visitors, emergencies, and student safety.

Collaboration & Professional Conduct:

• Work closely with administrators, teachers, support staff, and families to maintain strong school operations.
• Participate in staff meetings, trainings, and professional development as required.
• Maintain a high level of professionalism, discretion, and reliability.
• Uphold all school policies, procedures, and expectations.

Qualifications:

• High School Diploma or GED required; associate degree preferred.
• Bilingual fluency in English and Spanish required
• Experience in a school office, customer service, or administrative role preferred.
• Strong communication, organization, and interpersonal skills.
• Proficiency with email, basic office software, and student information systems (training provided).
• Ability to multitask, handle confidential information, and maintain a calm demeanor under pressure.
• Must complete and clear all Indiana background check requirements for school personnel.

Submit:

• Resume
• List of References

Interested in applying or learning more?

Email Principal Watson at watson@imsaindy.org with your resume and professional

references, or to request additional information.