What are the responsibilities and job description for the Customer Service Associate - Frankfort position at Indiana Farm Bureau?
**Description**
**Responsibilities:**
Takes incoming phone calls and answers customer questions.
Handles any walk-in customers.
Collects payments.
Makes policy changes.
Assists with claims paperwork that is requested by the claim’s representatives.
Provides proof of insurance documents that are requested by clients.
Any additional duties assigned by management.
**Requirements for Success:**
High school diploma or GED equivalent.
1 year of customer service experience.
Property & Casualty insurance license required or must be able to obtain this license within 2 years.
Proficient in Microsoft Suite.
Strong communication skills.
Strong time management and problem-solving skills.
Strong attention to detail and accuracy.
**IFBI Perks:**
An organization that values work/life balance
Paid vacation/sick leave
401(k) with match
Fulltime with a Monday - Friday schedule
Potential for a yearly bonus with a possible payout of up to 20% of the salary
Contests and incentives
Benefits eligibility within 30 days of employment
Negotiable pay based on level of experience
Collaborate in a team environment
Paid volunteer hours
\#FO
\#LI-KL1
**Qualifications**
**Education**
**Required**
High School or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Job Category: Individual Contributor
Job Type: Full-Time
810 Walnut Ave
Frankfort, IN, USA, 46041
ReqID: CUSTO005728