Optometric Technician

Optometric Technician

Indiana Eye Doctors is a progressive private practice located inside Lenscrafters in the Tippecanoe Mall in Lafayette, IN. We are seeking a FULL TIME Optometric Technician who is friendly, energetic, organized, detail oriented with excellent communication skills to join and grow with our team!

Position Responsibilities & Performance Expectations

As an Optometric Technician, you play an essential role in delivering seamless clinical workflows and high-touch patient service.

Patient Care & Pre-Testing

• Patient Hospitality: Escort patients warmly and efficiently from reception to testing areas and exam rooms, establishing a comfortable tone for their visit.
• Diagnostic Workups: Accurately perform routine diagnostic pre-testing, including autorefraction, non-contact tonometry (NCT), retinal imaging, visual fields testing, and lensometry.
• Health Records Entry: Collect and record comprehensive medical/ocular histories, primary complaints, and current medications within the Electronic Health Record (EHR) system.

Clinical Support & Doctor Assistance

• Provider Handoffs: Deliver concise verbal briefings to the Optometrist regarding patient complaints, clinical history updates, and diagnostic results prior to exam entry.
• Exam Assistance: Assist the doctor during comprehensive eye examinations, specialized contact lens evaluations, and in-office minor clinical procedures.
• Sanitation & Room Prep: Sanitize, restock, and organize diagnostic tools and exam rooms between appointments to maintain efficient pacing and clinic hygiene.

Contact Lens Services

• Patient Insertion & Removal (I&R) Instruction: Train new contact lens wearers on insertion, removal, hygiene protocols, and wear schedules with patience and structure.
• Inventory & Order Management: Process, track, and verify incoming contact lens orders against active prescriptions, managing patient pickups and dispensing seamlessly.

Insurance & Financial Verification

• Plan Classification: Accurately distinguish between vision plans (e.g., VSP, EyeMed) and medical insurance (e.g., Medicare, major medical providers) based on patient complaints; verify active coverage online.
• Financial Transparency: Identify copays and non-covered service fees early to inform patients of out-of-pocket costs prior to their examination.
• Billing Setup: Input precise insurance authorizations, coverage allowances, and copay requirements into the scheduling software for clean billing.

Patient Communications & Scheduling

• Appointment Outreach: Execute HIPAA-compliant reminders via phone, text, and email while communicating required pre-visit materials (medication lists, current eyewear, insurance cards).
• Schedule Optimization: Promptly manage cancellations and reschedule requests to fill open slots and maintain consistent clinic flow.
• Triage & Urgency Screening: Evaluate inbound patient calls for acute ocular symptoms (sudden vision loss, pain, red eyes) and escalate urgent cases appropriately.

Facility Operations & Practice Culture

• Checklist Execution: Complete opening and closing operational checklists daily to ensure facility readiness.
• Facility Maintenance: Maintain high clinical hygiene standards, manage supply restocking, and ensure daily trash removal is completed.
• Team Collaboration: Foster a positive, cooperative, and patient-first practice culture across all clinical and administrative staff. Additional tasks may be assigned based on practice needs.

Why You Will Thrive in This Role

• Comprehensive Onboarding: No prior eye care experience is required. We provide full training on all diagnostic equipment, software, and clinical workflows. We value dynamic communication, positive attitude, and eagerness to learn above all else.
• Direct Impact: As the primary touchpoint for our patients, your warmth directly eases anxieties and shapes a superior health care experience.
• Engaging Environment: Enjoy an active, diverse, and fast-paced work environment collaborating closely with doctors and clinic staff.
• Career Foundation: Build highly transferable skills in medical technology, clinical administration, and patient care with ongoing opportunities for personal growth.

Office Hours:

-Monday - Friday 10:00AM-6:00PM

-Saturday 10:00AM-6:00PM

-Sunday 12:00PM-4:00PM

Qualifications and skills:

-GED or High School Diploma

-Optometric or medical office experience is preferred, but not required.

- On-the-job training

-Must be comfortable with technology. Specifically, electronic health records, google applications, and Microsoft office.

-Demonstrate the ability to work independently in a fast pace environment with little or no supervision.

-Excellent time management skills and ability to multi-task and prioritize work.

-Strong organization, attention to detail, and problem solving skills.

Pay: $14.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• On-the-job training
• Paid time off

Application Question(s):

• Candidates must have full schedule flexibility, as our practice operates seven days a week. Are you available to work weekend and holiday shifts as needed?
• What is your target weekly work schedule, and how many hours per week are you looking to work?

Work Location: In person

Salary : $14 - $17