Patient Care Coordinator

Patient Care Coordinator

Private practice, full-time position, with growing company and new location

WHO should apply:

· Do you have the motivation and passion to succeed?

· Are you curious and like to explore how things work?

· Are you an excellent communicator?

· Are you naturally friendly and enjoy helping others?

· Can you work in a fast-paced environment with ease? (With training)

· Are you collaborative?

· Do you transform challenges into opportunities?

· Do you possess office skills (professionalism, organization, computer , phone skills, and attention to detail)?

· Are you able to work with the older population? (Not exclusively – we have a wide demographic.)

If you feel that you have these qualities, we would like to invite you to interview with us!

The Company:

We are an independent, community-oriented audiology practice that has been providing comprehensive hearing services to Western Pennsylvania for almost 30 years. We are staffed by Doctors of Audiology committed to giving our patients the highest quality hearing health care available. We provide state-of-the-art hearing aid technology, advanced hearing testing, and tinnitus services. We absolutely love what we do! Bringing improved hearing and better communication to our patients’ lives is our passion. We work together as a team to create an environment that makes people comfortable. As a team we help them work towards better hearing and quality of life.

The Position:

Are you a healthcare professional looking to advance your career in the hearing care industry with a dynamic company or looking for a new career opportunity? We’re seeking an individual who is exceptional, personable and naturally friendly, detail oriented, bright and inquisitive, and an excellent communicator. This position requires flexibility with duties, combining traditional administrative duties (like data entry, scheduling, and communication) with specialized technical responsibilities (such as equipment maintenance, troubleshooting hearing devices/cell phones and inventory management).

The Patient Care Coordinator may be the first point of contact for patients and a critical part of the patient life cycle.

Some Responsibilities include:

• Greeting patients, answering the phones, and scheduling appointments
• Tracks orders to confirm that all equipment arrives in a timely manner ready for the patient fitting appointment
• Checks in all hearing aid orders, repairs and ear molds when they arrive to confirm that the correct equipment has been received for each patient
• Completing administrative processing and electronic recordkeeping
• Troubleshoot and clean hearing aids
• Troubleshoot hearing aids and accessories/cell phones

Qualifications:

• High School diploma/GED or some college preferred
• Experience working in a healthcare office preferred
• Must be able to organize time and prioritize numerous duties within strict deadlines
• Must interact with patients in a caring and respectful manner
• Excellent customer service skills

Why Should You Apply:

• You’re passionate and want to make a difference in people’s lives
• Excellent work environment
• Hands on training provided to set you up for success
• Excited about the hearing care space and interested to advance your career
• You can interact with wonderful patients!

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Are you currently employed? If you are not currently employed, please provide a brief explanation.
• This position requires travel to training and industry events once or twice per year. Are you able to meet this requirement?
• Please describe your level of computer proficiency, including your experience using common office equipment (such as scanners and copiers) and your ability to troubleshoot basic technical issues.

Work Location: In person

Salary : $18 - $23