Housekeeping Manager

Overview

The Housekeeping Manager is responsible for the overall cleanliness, presentation, and maintenance standards of all guest rooms, laundry operations, and public/back-of-house areas across the resort. This role ensures consistent delivery of a five-star guest experience while managing labor costs, inventory, and staff performance across a multi-team department.

Indian Springs Resort is looking for a candidate with a minimum of 3-5 years of applicable experience in a resort setting. Ability to work a flexible schedule including weekends and holidays.

Key Responsibilities

Rooms

• Oversee daily cleaning, servicing, and inspection of all guest rooms and suites to meet brand and quality standards
• Manage room attendant staffing, scheduling, and productivity to align with occupancy forecasts
• Conduct regular room inspections and spot checks; address deficiencies promptly
• Coordinate with Front Office on room status, VIP arrivals, special requests, and turnover priorities
• Maintain par levels of guest supplies, amenities, and linens for room operations
• Manage lost and found procedures

Laundry

• Oversee on-site or outsourced laundry operations, including linen, terry, and uniform processing
• Ensure laundry turnaround times support housekeeping and F&B operational needs
• Monitor equipment maintenance schedules and coordinate repairs with engineering
• Manage linen inventory, par stock, replacement cycles, and loss/damage tracking
• Enforce safety and chemical-handling protocols in laundry operations
• Control laundry costs including utilities, chemicals, and outsourcing expenses

Public Areas

• Direct cleaning and maintenance of lobbies, corridors, pool areas, restrooms, back-of-house, meeting spaces, and outdoor guest areas
• Develop and enforce cleaning schedules for high-traffic and high-visibility zones
• Coordinate with Grounds/Facilities on shared outdoor spaces and special event turnovers
• Ensure public areas meet health, safety, and aesthetic standards at all times

Leadership & Administration

• Recruit, train, schedule, and evaluate housekeeping staff across all sub-departments
• Manage departmental budget, labor costs, and supply/equipment expenditures
• Develop and update SOPs, training materials, and quality checklists
• Conduct performance reviews, coaching, and disciplinary actions as needed
• Partner with HR on staffing needs, particularly for seasonal occupancy fluctuations
• Ensure compliance with OSHA, health department, and brand safety standards
• Manage vendor relationships (linen suppliers, chemical suppliers, pest control, uniform services)
• Respond to and resolve guest complaints related to housekeeping in a timely, professional manner

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $80,000