What are the responsibilities and job description for the Catering Sales Coordinator position at Indian Spring & Fountains Country Club?
Skills/Qualifications:
- At least two year’s experience in catering operations experience.
- Customer service experience in a hotel or country club.
- Exhibits a high level of professionalism, with excellent communication skills, both oral and written.
- Exceptional organization skills and attention to detail.
- Hospitality career focus is a plus, must be driven, self-motivated and dedicated.
- Demonstrate enthusiasm and commitment to Member/Guests satisfaction.
- Computer knowledge is a must. Microsoft, Excel, and either POS systems or catering programs, knowledge of preparing invoices and filing systems is a plus.
- Must be able to stand for long periods of time (8 – 12 hrs.) Some bending, twisting, squatting, and lifting (up to 50lbs) will be required.
- Must be available to work an average of 30 hours per week (varies greatly by season: peak season may cause a need for increased time, off-season may require less time) including nights, weekends, and Holidays.
- The position is not limited to those duties listed. Duties and responsibilities can be changed, expanded, reduced, or deleted to meet the business needs of the club.
Key Duties/Responsibilities:
- Understand all catering menu items offered and accurately answer questions about menu items about the preparation method, ingredients, portion size, and side items.
- Understands the layout of rooms and the sales for the catering facilities.
- Work in conjunction with the Director of Catering Sales to organize and execute the daily operation.
- Conduct phone calls with catering clients and represent the Club, conduct follow-up phone calls.
- Maintain customer satisfaction by investigating and resolving catering complaints about food quality and/or service.
- Maintains daily, well-documented sales information, resulting in superior account service and increased revenues.
- Promptly follows up on all customer calls and requests in an efficient and expedient manner.
- Works closely with other members of the operation, such as the Banquet Manager, Banquet Captains, Accounting, etc.
Communication:
- Communicates openly and honestly with all others in the organization.
- Communicates respectfully at all times.
- Does not expose customers to internal disagreements.
- Resolves conflicts respectfully and in a timely manner, asking for assistance from the appropriate supervisor as needed.
- Communication of needs promptly and efficiently.
- Participate actively in the department team and all staff meetings.
- Stay informed by reading all communications from the F&B Director and Director of Catering Sales.
Personal Effectiveness:
- Reports on scheduled shifts, on-time and ready to work.
- Understands and adheres to organizational and department policy and procedures.
- Accepts and offers feedback and suggestions openly and respectfully.
- Accepts direction willingly and follows through with delegated tasks.
- Learn and adapt to new tasks or situations quickly and cooperatively.
- Maintains job-related confidentiality.
- Take the initiative to identify, report and resolve problems before they escalate.
- Provide a positive model for co-workers, serves as a role model, and leads by example.
- Always maintain professional appearance.
Send your resume today to apply!
Equal Employment Opportunity (EEO) Statement:
Our company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Americans with Disabilities (ADA) Accommodation Notice:
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.
Physical Requirements- Admin/Office/non-physical jobs:
This position primarily involves sedentary work, including prolonged periods of sitting at a desk and working on a computer. The role may occasionally require standing, walking, bending, or lifting items up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Indian Spring & Fountains Country Club:
INDIAN SPRING COUNTRY CLUB in BOYNTON BEACH, FL Indian Spring Country Club is a gated, meticulously landscaped, private membership country club community, where you can live the life you’ve always dreamed about, surrounded by friends who make you feel right at home. Located in the relaxed seaside town of Boynton Beach, this lush, 800-acre community showcases unrivaled recreational and social venues.-Two championship golf courses with rolling fairways and brush-cut greens-State-of-the-art fitness facility-Casual and elegant dining establishments to satisfy every taste. A world-class Clubhouse and active social calendar, where every day brings something new. Whether it’s a round of golf, an elegant dinner dance, or an afternoon of cards, Indian Spring Country Club has something for everyone. FOUNTAINS COUNTRY CLUB in LAKE WORTH, FL Fountains Country Club is a private country club established in 1972 in Palm Beach County, Florida. The Club is located on 865 beautifully landscaped acres within a prestigious and superbly maintained gated golf community in Lake Worth, with two championship golf courses designed by world-renowned Golf Architects, Robert Von Hagge and Bruce Devlin. The Fountains Sports Complex offers 12 Har-Tru surfaced courts, pickleball, bocce ball, and more for our Members to stay active. When not busy playing golf or tennis, enjoy the 8,000-square-foot state-of-the-art fitness center, complete with the latest in cardio and weight equipment, massage rooms, sauna, steam room, and locker rooms. Aerobics classes, Pilates, and individual training sessions, with a staff of licensed personal trainers, are perfect for our Members looking for an active and healthy lifestyle. Lounge at our resort-style pool and enjoy lunch or happy hour at the Aqua Pool Bar & Grill.
