Scale House Crew Leader

Performs a variety of Scale house duties and customer service-related work at the Indian River County Landfill, reporting directly to the SWDD Managing Director and/or Assistant Managing Director.   

• Responsible for overseeing the Scale house operations and staff.
• Performs responsible clerical and record-keeping duties, weighing vehicles at the landfill using a computer-operated scale system, determines appropriate rates and fees, accepts payments, processes charge transactions, and issues receipts. 
• Oversee assessing all areas of penalty charges for uncovered loads, screening of incoming waste for prohibited materials such as medical waste, or other special waste, and notifying staff of suspect loads for inspection.
• Oversees accountability and accuracy in reconciling receipts.
• Assist and monitor unattended terminal customer transactions for accuracy.
• Assist staff with elevated customer-related questions. 
• Ability to solve customers’ concerns in a friendly manner with excellent verbal communication.
• Responsible for scheduling staff necessary to cover the daily operations of the scale house. Will be capable of covering shifts due to vacation, sickness, or emergencies, etc. and cover daily lunches. 
• Oversees processing of customer daily Scale house transactions, accepts and reviews applications for new accounts.
• Oversee cash, checks, credit card, and charge account reconciliation, daily balancing, and deposits. 
• Follow and implement the Scale house Standard Operating Procedural Manual to include training of new Scale house Operators and any procedural updates.

Education and Experience:

• High school diploma or GED supplemented by (5) five years of related customer service work experience with a minimum of (2) two years supervisory experience, or an equivalent combination of formal education and working experience. 
• An Associate’s degree can substitute for (2) two years of required experience. 

• Experience with DataBridge Scale house Software (attended and unattended) and nCourt Credit Card System is preferred but not required. 

• Experience with Microsoft Office products such as word, excel, and power point are required.

Licenses, Certifications, or Registrations:

• None.

Knowledge, Abilities, and Skills:

Knowledge and ability to operate various office equipment and machines, including personal computers. 

Knowledge of scale house collections procedures. 

Knowledge of cash handling security and procedures.

Ability to enforce policies and procedures.  

Knowledge of SWDD policies and procedures, and ability to put this knowledge into practice in daily operations. 

Ability to interact effectively and tactfully with the public.

Ability to understand oral and written instructions.   

Customer service skills are required.  

Ability to communicate effectively under stressful situations and conditions.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position.  While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.  This job description does not constitute a written or implied contract of employment.

JOB DESCRIPTION / ADA ACKNOWLEDGEMENT

ATTESTATION 

I understand that a qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

I have read the job description for the above position and understand the job duties, requirements, and responsibilities for the position. I attest that I am able to perform the essential functions as outlined in the job description either with or without accommodation. I understand that if I require accommodation, I will contact the Human Resources Department to request accommodation.

If I have any questions about the job duties described in the above job description, I should discuss them with my immediate supervisor or a member of the Human Resources staff.

I have discussed any questions I may have had about this job description prior to signing this 
  form.

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Salary : $22