Information Technology Support Specialist

Company Description

Indian River Charter High School (IRCHS) is dedicated to providing students with a rigorous and comprehensive education that prepares them for success in future endeavors. IRCHS is a public charter high school (9-12) with a population of 700-800 students. Its goals are to develop character, citizenship, cultural awareness, and academic excellence. Students accept a great deal of responsibility within the school environment, from the open campus to Homebase expectations, and participation in community projects such as cultural events, government meetings, and volunteer activities. Each student is expected to follow a 7-point behavior contract to remain a student. IRCHS participates in random drug testing for all students, staff, and board members. IRCHS strives to empower students to reach their full potential and make meaningful contributions to society.

Role Description

Indian River Charter High School is seeking a dedicated IT Support Specialist to join our team. This role is 100% focused on providing comprehensive technical support for students, staff, and overall school operations. The ideal candidate will be a skilled problem-solver with a strong background in desktop support and infrastructure maintenance. This position is perfect for someone who is passionate about technology and dedica

• System Monitoring: Proactively monitor internal systems and network infrastructure to ensure all components are fully functional and to minimize downtime for school operations.
• Technical Support: Provide technical support for students (ChromeOS devices) and staff (Windows/Mac workstations), troubleshooting hardware, software, and network issues.
• Ticket Management & Documentation: Manage the full lifecycle of support requests using the ticketing system (Incident IQ), including logging, prioritizing, resolving, and documenting technical issues.
• Infrastructure Maintenance: Assist in maintaining school technology infrastructure, including Wi-Fi networks, school-issued devices, and classroom technology.
• System & Software Management: Manage Google Workspace for Education, Active Directory, Microsoft Office, and other instructional software.
• Instructional Integration: Support the integration of technology into the classroom by assisting teachers with educational software, digital assessments, and online learning platforms.
• Account & Device Management: Oversee staff and student technology accounts, password resets, and general device management.
• AV & Classroom Tech: Assist with the setup and maintenance of classroom projectors, interactive displays, and audio-visual equipment.
• Inventory & Upgrades: Maintain inventory of technology equipment, recommending upgrades and purchases as needed.

Training: Train staff and students on basic troubleshooting and best practices for school technology use.

• Education/Experience: Bachelor’s degree in Information Technology, Computer Science, or a related field, OR 4 years of equivalent professional work experience in the field of desktop support.
• Platform Proficiency: Proven experience administering Active Directory and Google Workspace.
• Technical Expertise: Proficiency in supporting and troubleshooting a mixed-OS environment (Windows, Chrome OS, and Mac OS), including hardware, software, and network issues.
• Preferred Qualifications:
• Strong proficiency in networking and network maintenance.
• Experience with scripting (PowerShell, Python, or similar) for task automation.
• Familiarity with Remote Monitoring and Management (RMM) tools.
• Problem-Solving: Excellent problem-solving skills and the ability to troubleshoot a variety of IT issues independently.
• Collaboration: Ability to work independently while also collaborating with teachers, students, and administrators.
• Commitment: Dedicated to maintaining a safe, efficient, and technology-driven learning environment.

Applications will be reviewed on a rolling basis until the position is filled. Only qualified candidates will be contacted for interviews.  Pre-employment background checks and drug screenings are required.

Indian River Charter High School, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage candidates from diverse backgrounds to apply.