Facility Operations Associate

Position Summary

The Operations Associate - is responsible for maintaining the safe, clean, and efficient operation of all water-based amenities and key facility systems. This role plays a critical behind-the-scenes part in ensuring exceptional guest experiences by maintaining proper water temperature consistency, equipment performance, and overall facility standards.

This position requires a detail-oriented, hands-on team member who takes pride in operational excellence, safety compliance, and proactive maintenance.

Key Responsibilities

Water Management

• Monitor and regulate water flow system

  
  
• Perform routine water temperature checks to ensure safety and guest comfort
  
  
• Test and maintain proper pH and chemical balance levels in compliance with state and local health regulations
  
  
• Record water chemistry readings and maintain accurate compliance logs
  
  
• Perform scheduled filter changes and system inspections
  
  
• Conduct regular backwashing procedures
  
  

• Troubleshoot minor pump, plumbing, or filtration issues and escalate when necessary

  
  

Cleaning & Sanitation

• Drain, clean, and refill soaking tubs according to operational schedule

  
  

• Maintain cleanliness and sanitation standards in accordance with health department regulations
  
  Clean geothermal caves - Includes an overnight shift differential with increased compensation

  
  

Facility Operations Support

• Assist with general facility maintenance tasks as needed

  
  
• Support seasonal operational adjustments (e.g., peak tourism periods, weather-related shifts)
  
  
• Identify potential maintenance concerns and report proactively
  
  
• Maintain tools, equipment, and chemical storage areas in organized condition
  
  

• Assist in emergency response procedures when required

  
  

Benefits & Perks

• Competitive hourly wage based on experience

  
  
• Health (50% of premium covered) & dental (Full time hourly employees eligible)
  
  
• Paid time off and holiday incentive pay
  
  

• Resort perks, including rooms and water amenities

  
  

• Opportunities for growth within a unique mountain resort setting

Qualifications & Experience

• High school diploma or equivalent

  
  
• Experience in aquatics, facilities maintenance, pool operations, or similar technical role preferred
  
  
• Working knowledge of water chemistry (pH, alkalinity, sanitizer levels) preferred
  
  
• Ability to perform physical tasks including lifting up to 50 lbs, bending, kneeling, and working in humid or mechanical environments
  
  
• Strong attention to detail and commitment to safety
  
  
• Ability to work independently and as part of a team
  
  

• Flexible availability, including days, nights, weekends and holidays

  
  

Physical Requirements

• Ability to stand, walk, bend, kneel, and lift up to 50 pounds

  
  
• Comfortable working in a physically active role and in varying temperatures, including indoor and outdoor spa environments
  
  

• Ability to work at high altitude in a mountain resort setting

  
  

Skills & Competencies

• Detail-Oriented & Process Driven

  
  
• Safety Focused
  
  
• Reliable & Accountable
  
  
• Proactive Problem Solver
  
  

• Team-Oriented with Strong Work Ethic

Indian Hot Springs provides equal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), age, national origin, disability, veteran status, or any other characteristic protected by law. The company also provides reasonable accommodations for individuals with disabilities and sincerely held religious beliefs.