Registrar

Registrar

Purpose of Position: The Registrar for IHC is the primary stakeholder of our organization’s year-round ministry of weekend camping. As such, this position will lead the effort of ensuring the experience of our weekend camping groups is excellent, with a focus on service and retention, and will plan for future growth.

This person needs to be adaptable to technology, tools, systems, and schedules that will better serve the needs of both the organization and guests. As the Registrar, this person will go above and beyond in the booking process for our weekend guests and help to ensure they have a great experience while they are here. This includes the capacity to work within the camp’s registration system, programming, scheduling, organizational planning, and customer service.

Reporting: The Registrar will report to the Registrar Lead.

Our Mission and Values: The Mission of Indian Hills Camp is reaching kids for Jesus Christ through camping. All employees are required to read, review, and sign our statement of faith.

Our people are:

- Forgiven

- Humble

- Active

- Available

We hold the following behaviors as paramount to our culture and function:

- Purposefully Productive

- Ambitiously Adaptive

- Courageously Conflictive

- Hunting Hospitality

Essential Duties and Responsibilities:

- Leadership of weekend camp registration and guest experience

- Maintain the registration process of each of our weekend guest groups

- Build and maintain relationships with partner organizations

- Maintain consistent communication with partners and all related organizations

- Maintain, review, and improve our weekend camp experience that meets the needs of

our guests and fulfills our mission

- Maintain the importance of scheduling using a calendar system that is an integral part of

communication within the organization

- Be responsible for incoming and outgoing phone communication with our guests daily

- See to guest check-in, check-out, and ensure that customer service is a highlight of our guests experience

- Collaborate with organizational leadership to communicate upcoming needs or adjustments.

- Support all registration and customer service opportunities with the Registrar Lead

- Seasonal support roles to serve around 6th Grade Camp, Gold Rush Days, and Summer Camp

Preferred Background and Experience:

- 4-year degree preferred

- Active membership in a local church

- Experience serving at a resident camp preferred

- Capacity to manage and learn organizational technology, systems, and procedures

- Familiarity with contract preparation and calendar management

- Ability to lead and manage yourself and set priorities that align with the organization

- Training and/or experience in compliance management and maintenance

- Training and/or experience in customer service

How will you be successful:

- You are driven to serve on a great team with an important mission

- You have exceptional interpersonal skills; you can communicate and collaborate

- You love Jesus

- You are willing to serve outside of this job description for the execution of our mission to serve our campers and customers

- You want to be part of a growing organization

To apply for the Registrar position at Indian Hills Camp, please email your resume and cover letter to kathrin@indianhillscamp.com.