What are the responsibilities and job description for the Referral Coordinator- Follow up position at INDIAN HEALTH CARE RESOURCE CENTER OF TULSA, INC?
Indian Health Care Resource Center of Tulsa (IHCRC) is a nonprofit organization empowering the American Indian community through exceptional, culturally responsive healthcare. Our team-driven environment is rooted in community, respect, accountability, excellence, and stewardship, with a shared commitment to health promotion and disease prevention.
We are seeking a dedicated and compassionate individual to join our growing organization as the Referral Coordinator-Follow ups. The Referral Coordinator will follow up on processed referrals to ensure all records are received once a patient is seen for referral intake needs.
ESSENTIAL JOB FUNCTIONS
- Process medical, DME referrals and follow to completion. Follow up as needed.
- Screen patients for alternative resources (Medicare, Medicaid, VA, and commercial insurance).
- Help patients apply for Medicaid, VA, ACA.
- Submit all required Medical Prior Authorizations.
- Verify insurance and add pay codes to EHR/Intergy.
- Provide coverage to other Referral Coordinators when they are out.
- Provide exceptional customer service to all patients, providers, and vendors.
REQUIRED LICENSE, CERTIFICATION, EDUCATION, SPECIALIZED SKILLS
High school diploma or equivalent. College courses a plus.
2 years as a case manager, eligibility clerk, social services worker, or equivalent medical position.
Intermediate computer skills.
WORKING CONDITIONS
OFFICE CLERICAL: Mostly sedentary. Must be able to sit in a chair most of the day to do the work. Must be able to maneuver the body while sitting and using a computer keyboard. Minimal standing, walking, bending, carrying of light items (up to 15 pounds) such as papers, books, files, and lifting of mail baskets and office items.