Information Technology Operations Consultant

Position Title: IT Operations Consultant (On-Demand / Part-Time)

Location: Remote, but must be in based in the DC-Metro area.

Clearance: Must be a U.S. Citizen and Public Trust eligible.

Employment Type: On-Demand / Part-Time (hours vary based on need)

Overview:

InDev is seeking an IT Operations Consultant to provide on-demand, scalable support for InDev’s internal IT environment. This role will help mature, secure, and optimize the systems, devices, and cloud platforms that enable our remote-first federal contracting workforce. This is not a full-time position — workload fluctuates based on operational requirements, special projects, onboarding surges, and security or system events.

Key Responsibilities:

Device & Hardware Management

• Provision, configure, and ship laptops using standardized InDev system images.
• Maintain a centralized asset inventory for laptops, peripherals, and assigned equipment.
• Ensure secure device disposal, remote wipe, retrieval, and re-issuance during offboarding cycles.
• Coordinate warranty, repair, and refresh activities across all company devices.

Help Desk, Support & SLA Management

• Serve as the primary point of contact for internal IT issues on an as-needed basis.
• Troubleshoot MS Teams, Outlook, SharePoint, connectivity, and device performance issues.
• Conduct new-hire IT training on InDev systems, tools, and security expectations.
• Maintain and optimize a ticketing system (platform or shared-tracker-based).

Security, Compliance & Federal Expectations

• Monitor Defender for Endpoint alerts, antivirus posture, and OS patching compliance.
• Develop and enforce secure baselines aligned with NIST 800-171 expectations.
• Maintain secure credential storage using approved password managers or vault solutions.

Identity, Access & MS365 Administration

• Manage user accounts in MS365/Azure AD, including MFA enforcement, password policies, and access controls.
• Configure conditional access rules for remote and privileged users.
• Support Active Directory account lifecycle processes and directory hygiene.

Email, Collaboration & SharePoint Governance

• Configure and maintain shared mailboxes, distribution lists, and Exchange Online settings.
• Administer Teams collaboration spaces for project teams, business development, and leadership.
• Implement and maintain SharePoint architecture for InDev (file hierarchy, permissions, governance)
• Tune spam/phishing filters and related security alerts.

Software, Licensing & Subscription Oversight

• Maintain an inventory of all enterprise licenses.
• Ensure proper provisioning/deprovisioning during onboarding/offboarding.
• Track renewal dates and recommend consolidation or cost-saving opportunities.
• Validate license tiers and assignments.

Backup, Continuity & Data Protection

• Ensure endpoint backups are enabled, healthy, and auditable.
• Maintain backup/restore processes for SharePoint and OneDrive with periodic testing.
• Recommend improvements to business continuity and disaster recovery plans.

Documentation & Knowledge Management

• Create and maintain IT documentation including device lists, system diagrams, SOPs, and vendor contacts.
• Develop user-friendly guides for common tasks.
• Maintain knowledge base articles for imaging, troubleshooting, and support workflows.

Vendor Management & Procurement

• Procure laptops, software licenses, security tools, peripherals, and cloud services.
• Manage relationships with resellers, ISPs, hardware vendors, and SaaS providers.
• Evaluate tools and technologies to improve InDev’s IT maturity.

Required Qualifications:

• Significant experience with MS Teams, Outlook, SharePoint, connectivity, and device performance issues
• Significant experience provisioning, configuring, and shipping laptops using standardized InDev system images.
• Experience maintaining secure credential storage using approved password managers or vault solutions.
• Experience managing help desk incidents and issues.
• Experience supporting a hybrid or remote workforce.
• Familiarity with NIST 800-171 or similar security frameworks.
• Strong documentation, communication, and troubleshooting skills.
• Ability to work independently in an on-demand support model.

Preferred Qualifications:

• Hands-on experience with MS365, Azure AD, Exchange Online, and device management.
• Experience with a federal contracting environment.
• Knowledge of ticketing systems or ITSM workflows.
• Experience with imaging or RMM tools.

About Us: At InDev, we're not just a company; we're a trailblazing force transforming the way IT applications shape the future. As a dynamic player in the federal government sector, we're on a mission to empower agencies with cutting-edge IT solutions that drive innovation, efficiency, and progress. Our team thrives on collaboration, innovation, and embracing challenges head-on to create a meaningful impact on the world around us. Let’s innovate. www.indev.com

Why InDev:

• Innovative Environment: Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
• Meaningful Impact: Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
• Dynamic Collaboration: Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
• Agile Mindset: Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
• Learning Culture: Enjoy ongoing learning opportunities and professional development to expand your skill set.
• Cutting-edge Tech: Engage with the latest technologies and tools in the data integration landscape.

If you're ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let's shape the future together.