What are the responsibilities and job description for the Platform Engineer, Level 2 position at Independent Software?
What You Will Do:
Are you looking to take the next step in your engineering career? At Independent Software, we’re building a high-impact team of experts who are passionate about solving complex technical challenges and supporting mission-critical infrastructure. As a Level 2 Platform Engineer, your skills in virtual desktop infrastructure and enterprise systems will make a direct impact. You’ll play a key role in supporting and enhancing our enhanced Virtual Desktop Infrastructure (eVDI) by working hands-on with Citrix, Windows, UNIX, and Linux systems.
In this role, you will develop and implement eVDI applications, provide Tier 2 and Tier 3 support to end users, and ensure seamless integration of backend systems. You’ll collaborate with network engineers to optimize system performance, resolve complex technical issues, and contribute to the design and maintenance of resilient IT services across the enterprise.
Key Responsibilities:
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Are you looking to take the next step in your engineering career? At Independent Software, we’re building a high-impact team of experts who are passionate about solving complex technical challenges and supporting mission-critical infrastructure. As a Level 2 Platform Engineer, your skills in virtual desktop infrastructure and enterprise systems will make a direct impact. You’ll play a key role in supporting and enhancing our enhanced Virtual Desktop Infrastructure (eVDI) by working hands-on with Citrix, Windows, UNIX, and Linux systems.
In this role, you will develop and implement eVDI applications, provide Tier 2 and Tier 3 support to end users, and ensure seamless integration of backend systems. You’ll collaborate with network engineers to optimize system performance, resolve complex technical issues, and contribute to the design and maintenance of resilient IT services across the enterprise.
Key Responsibilities:
- Configure and maintain organization’s network diagrams and accreditations
- Resolve complex network issues related to enhanced VDI (eVDI)
- Implement, integrate, and maintain systems architecture for Citrix environments across Windows, UNIX, and Linux platforms
- Collaborate with back-end developers and DBAs to integrate applications into the eVDI
- Perform scripting, software installation, provisioning, and configuration
- Prepare hardware and system designs for eVDI updates
- Provide Tier 2 and Tier 3 technical support to Citrix end-users
- Troubleshoot, repair, monitor, and test the eVDI environment
- Optimize system operations and conduct system capacity analysis and planning
- Conduct data captures to analyze network performance
- Implement specific network solutions including load-balancing, VPNs, firewalls, and NAT
- Collaborate with engineering teams to support system integration efforts
- Extensive knowledge of virtual desktop infrastructure technologies
- Strong troubleshooting and diagnostic skills in complex networked environments
- Experience with Citrix environments in both Windows and UNIX/Linux platforms
- Proficient in software scripting and system provisioning
- Ability to analyze and optimize system and network performance
- Comfortable working in collaborative, cross-functional technical teams
- Ten (10) years of experience as a Platform Engineer
- Bachelor’s degree in Computer Engineering, Computer Science, or related discipline
- An additional four (4) years of Platform Engineering experience may be substituted for a bachelor’s degree, totaling 14 years of experience
- At least 5 years of experience with Linux, Unix, and/or Shell programming
- Minimum of 2 years of experience with Enterprise Hosting Platforms, Service Applications, or Enterprise Data Centers
- DoD 8570 compliance with IAT Level I or higher is required
- Must possess an active TS/SCI with appropriate Polygraph to be considered for this role
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
