What are the responsibilities and job description for the IT Field Support Specialist position at Independent Software?
What You Will Do
As an IT Field Support Specialist at Independent Software, you will play a critical role in delivering hands-on and remote technical support across a range of IT systems. You’ll work directly with users and infrastructure to resolve Tier 2 and Tier 3 issues related to workstations, servers, printers, peripherals, and teleconferencing equipment. From conducting site surveys and preparing engineering plans to installing systems and training personnel, your work ensures the reliability and readiness of IT resources in mission-critical environments.
Key Responsibilities
At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.
When You Join Us, You Will
Apply today.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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As an IT Field Support Specialist at Independent Software, you will play a critical role in delivering hands-on and remote technical support across a range of IT systems. You’ll work directly with users and infrastructure to resolve Tier 2 and Tier 3 issues related to workstations, servers, printers, peripherals, and teleconferencing equipment. From conducting site surveys and preparing engineering plans to installing systems and training personnel, your work ensures the reliability and readiness of IT resources in mission-critical environments.
Key Responsibilities
- Conduct site surveys and document existing configurations and user requirements
- Analyze hardware needs and prepare detailed specifications for acquisitions
- Develop and manage hardware installation schedules
- Create engineering plans and technical design packages for site installations
- Prepare detailed configuration drawings and installation/test reports
- Configure and troubleshoot computers, communication devices, and peripherals
- Install and maintain workstations, servers, printers, teleconferencing equipment, and related cabling
- Maintain fiber optic modems, multiplexers, Ethernet cables, and telephone systems
- Train on-site personnel on hardware usage and maintenance
- Build custom interconnecting cables as required
- Update technical drawings using AutoCAD
- Provide high-level support both remotely and on-site with minimal supervision
- Strong hands-on skills in installing, repairing, and troubleshooting computer hardware and peripherals
- Proficiency in configuring and maintaining Windows operating systems (Windows 7 and 10)
- Familiarity with Active Directory security and group policies
- Experience installing software applications, antivirus tools, and system patches
- Ability to read and interpret technical manuals and schematics
- Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Excellent communication and interpersonal skills for working with end users and technical teams
- Strong time management skills and the ability to handle multiple priorities
- Comfortable working independently and providing remote user support
- Minimum: High school diploma or GED with 5 years of relevant IT support experience
- Equivalent: Associate’s degree with 2 years of experience in similar IT field roles
- Must possess an active TS/SCI with appropriate Polygraph to be considered for this role
At Independent Software, our people are the mission. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.
When You Join Us, You Will
- Support critical national security missions that matter
- Be part of a close-knit, employee-first culture where your voice is heard
- Expand your skills through ongoing training, mentorship, and career development
- Enjoy competitive compensation, generous benefits, and work-life balance
Apply today.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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