What are the responsibilities and job description for the IT Field Support Specialist, Level 2 position at Independent Software?
What You Will Do:
At Independent Software, as an IT Field Support Specialist 2, you will provide Tier 2 and Tier 3 technical support for workstations, servers, printers, peripherals, teleconferencing equipment, and network-connected hardware. You will troubleshoot and repair equipment, support hardware installations and upgrades, conduct site surveys, and provide on-site and remote support to end users.
Key Responsibilities:
- Provide Tier 2 and Tier 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment
- Install, troubleshoot, repair, and test computer hardware and associated equipment
- Conduct site surveys and document configurations, requirements, and changes
- Support hardware deployments, network upgrades, and equipment installations
- Install and configure hardware, cabling, and specialized interconnecting cables
- Maintain fiber optic modems, multiplexers, fiber/Ethernet cabling, and telephone systems
- Install Windows operating systems, applications, antivirus software, and security patches
- Use ticketing systems to document and track technical issues
- Provide remote and on-site end-user support and training
- Coordinate with IT teams, vendors, and users to resolve technical issues
Required Skills and Qualifications:
- 3–5 years of relevant IT experience
- Strong hardware installation, repair, and troubleshooting experience
- Experience supporting Windows operating systems and software applications
- Knowledge of Active Directory security and policies
- Ability to read and interpret technical manuals and schematics
- Experience providing remote technical support
- Proficiency with Microsoft Office applications
- Strong troubleshooting, communication, and organizational skills
- Ability to work independently and manage multiple priorities
- Must be able to drive a company vehicle as part of job responsibilities
- Must be able to lift and move equipment weighing up to 50 lbs
- Must be available to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM, as determined by management
Education and Experience:
- High School Diploma or GED required
Certifications:
- Must possess required DoD 8570 certification
- Security highly preferred
Clearance Requirement:
- Must possess an active TS SCI with appropriate Polygraph to be considered for this role
Why Choose Independent Software:
At Independent Software, our people are the missiApplication on. We’ve built a company around collaboration, integrity, and innovation and we make sure our team has the tools and support to grow, succeed, and thrive.
When you join us, you will:
- Support critical national security missions that matter
- Be part of a close-knit, employee-first culture where your voice is heard
- Expand your skills through ongoing training, mentorship, and career development
- Enjoy competitive compensation, generous benefits, and work-life balance
Ready to take the next step in your career? Join us and be part of something bigger.
Apply today.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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