What are the responsibilities and job description for the Care Coordinator position at Independent Living Systems?
We are seeking a Care Coordinator to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Care Coordinator plays a pivotal role in ensuring that members receive comprehensive and continuous healthcare services tailored to their individual needs. This position involves collaborating closely with healthcare providers, members, and their families to develop, implement, and monitor personalized care plans that promote optimal health outcomes. The Care Coordinator acts as a liaison to facilitate communication among multidisciplinary teams, ensuring that care delivery is seamless and efficient. By proactively identifying potential barriers to care and addressing them promptly, the Care Coordinator helps reduce hospital readmissions and improves members satisfaction. Ultimately, this role is essential in enhancing the quality of care and supporting members throughout their healthcare journey.
Minimum Qualifications:
- High School Diploma or GED
- Minimum of 2 years of experience in care coordination, case management, or a related healthcare role.
- Strong knowledge of healthcare systems, member care processes, and community resources.
- Proficiency in electronic health records (EHR) and basic computer applications.
Preferred Qualifications:
- Associate's degree in nursing, Social Work, Healthcare Administration, or a related field.
- Certification in Case Management (CCM) or Care Coordination.
- Experience working with diverse member populations and understanding of cultural competency in healthcare.
- Familiarity with insurance processes, billing, and healthcare regulations such as HIPAA.
- Bilingual abilities to support non-English speaking members.
Responsibilities:
- Assess member needs and create individualized care plans in collaboration with healthcare professionals.
- Schedule appointments, manage referrals, and coordinate timely delivery of services and follow-up care.
- Serve as the main point of contact for members and families, providing education and guidance on available resources.
- Collaborate with clinical teams, community partners, and internal departments to ensure cohesive care.
- Accurately document care activities in compliance with organizational policies and healthcare regulations.