What are the responsibilities and job description for the Intake & Administrative Support Specialist position at Independent Living Center of North Central Ohio?
Job Summary
The Independent Living Center of North Central Ohio (ILCNCO) is seeking a compassionate, organized, and dependable Intake & Administrative Support Specialist to serve as an important first point of contact for individuals with disabilities, families, community partners, and others seeking services and resources.
This position combines front-office administrative responsibilities with consumer intake and service coordination support. We are particularly interested in candidates who have experience or education in social work, mental health, behavioral health, human services, case management, developmental disabilities, community services, or a related field.
Primary Responsibilities
- Answer incoming telephone calls and greet consumers and visitors in a professional, welcoming manner.
- Speak with individuals seeking ILCNCO services and gather the information necessary to determine their needs and connect them with appropriate staff and programs.
- Complete initial intake documentation and accurately enter consumer information into required databases and recordkeeping systems.
- Assist with maintaining consumer files, service documentation, referrals, and other required records.
- Direct calls and service requests to the appropriate ILCNCO staff member or program.
- Provide basic information about ILCNCO programs, services, resources, and eligibility.
- Assist consumers with accessing community resources and appropriate referrals when directed.
- Maintain confidentiality of consumer, employee, and organizational information.
- Assist with telephone messages, correspondence, scanning, filing, scheduling, data entry, mail, and general office functions.
- Provide administrative support to the Executive Director, Program Director, and other staff as needed.
- Maintain a professional, respectful, and consumer-focused environment.
Preferred Qualifications
An associate's or bachelor's degree in social work, psychology, mental health, behavioral health, human services, sociology, criminal justice, or a related field is preferred.
Relevant professional experience in social services, mental health, disability services, case management, healthcare, nonprofit services, or another human-services setting may be considered in place of a degree.
The ideal candidate will have strong communication and computer skills, excellent attention to detail, the ability to communicate compassionately with individuals experiencing challenging circumstances, and the ability to maintain strict confidentiality.
Experience working with individuals with disabilities is strongly preferred.
Employment & Benefits
This position is with a nonprofit organization. ILCNCO does not currently offer employer-sponsored health insurance benefits. Compensation and other available benefits will be discussed during the hiring process.
About ILCNCO
The Independent Living Center of North Central Ohio works to empower individuals with disabilities to live as independently as possible and remain active, engaged members of their communities. ILCNCO serves individuals and families throughout its six-county service area.
ILCNCO is an Equal Opportunity Employer.
Pay: $16.00 - $17.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $16 - $17