What are the responsibilities and job description for the Insurance Customer Service Representative position at Independent Insurance Agent?
We’re looking for a driven, personable, and service-focused Customer Service Experience Agent to join our team in Maumelle, AR. As the face and voice of our independent insurance agency, you’ll play a key role in building lasting relationships with current clients, supporting day-to-day office operations, and helping our agency grow.
This is an in-person position where you’ll engage with customers across multiple channels—over the phone, in person, and online—to ensure they receive the exceptional service we’re known for.
Key Responsibilities:
- Handle inbound calls and greet walk-in clients with professionalism and care
- Make outbound calls to existing clients for account reviews, policy updates, and relationship building
- Cross-sell additional insurance products based on customer needs
- Obtain referrals during client interactions by building trust and value
- Process policy changes, payments, certificates, and documentation accurately and efficiently
- Support producers and agency leadership in servicing and retaining business
- Maintain customer records in the agency management system with accuracy
- Deliver a consistent, positive, and helpful experience for every client interaction
What We’re Looking For:
- Customer service or administrative experience required (insurance experience is a plus)
- Friendly, professional communication skills
- Comfort making outbound calls and asking for referrals
- Organized and able to manage multiple tasks efficiently
- Team player with a proactive attitude
- Willingness to learn and grow with the agency
- High school diploma or equivalent required
- Insurance license preferred (or willingness to obtain upon hire)
Benefits:
- Competitive pay (based on experience)
- Opportunity for bonuses based on performance
- Paid time off and holidays
- Ongoing training and development
- Supportive, local team environment
- Stability and long-term career potential in the insurance industry
Work Schedule:
Monday to Friday, standard business hours
In-person only (no remote)
Apply Today!
If you’re passionate about serving people and want to grow with a locally respected agency, we’d love to meet you.
Sellgenix Recruiting Disclosure:
This job posting is managed by Sellgenix Recruiting, a specialized recruitment partner representing independent insurance agencies nationwide. We help agencies find qualified, motivated professionals to join their teams. If selected, you will be working directly for the agency represented in this listing—not for Sellgenix. Our role is to support both you and the agency in ensuring a smooth hiring and onboarding experience.
Job Type: Full-time
Pay: $36,000.00 - $50,000.00 per year
Benefits:
- On-the-job training
- Paid time off
Work Location: In person
Salary : $36,000 - $50,000