Day Program Support

Primary Duties

• Assists with the development and operation of the BRAVO program.
• Assesses, plans, implements and evaluates customer care needs as it relates to therapeutic recreation.
• Assists the person receiving services in understanding their various needs and limitations and how to manage them.
• Coordinates activities that will support learning and assistance in the following areas of: self-care, sensory/motor development, socialization, daily living skills, communication, pre-vocational skills, community living and social skills.
• Develops curriculum for pre-vocational and vocational activities and training.
• Monitors and develops the individual program plan.
• Conducts on-site and offsite activities and classes for customers.
• Assists with transportation for customers between different locations.
• Documents customer care in health records according to standards.
• Completes all internal and external documentation for BRAVO program.
• Ensures own professional effectiveness through education and professional development.
• Maintains up to date knowledge of regulations including Medicaid standards and DDS regulations.
• Assists with the coordination and bridging of the ICM BRAVO and Supported Employment programs.
• Trains and certifies (if applicable) Job Coaches, BRAVO Connectors, and BRAVO Store Managers for the ICM BRAVO and Supported Employment programs.
• Attends various conferences and training sessions as needed.
• Performs other duties as assigned by Supervisor.

Qualifications/Specifications

• Education: High School Diploma or GED required. Bachelor’s degree is preferred. Will consider additional experience in lieu of degree.
• Experience: Minimum of 2 years experience in therapeutic recreation.
• Essential Technical/Motor Skills: Ability to perform tasks efficiently. Able to type and use computer efficiently. Able to operate various office equipment such as copier, multi-line phone system, and fax machine.
• Interpersonal Skills: Must be able to interact and communicate with all levels of staff, clients, and customers in an effective manner exhibiting tact, enthusiasm, and patience. Must be a self-motivator with ability to take ownership of job responsibilities. Must have strong organizational skills. Demonstrated ability to work with mentally, emotionally, or socially impaired individuals.
• Essential Physical Requirements: Requires full range of body motion including handling and lifting, manual and finger dexterity, hand-eye coordination, and the ability to perform job related duties which may require lifting, standing, bending, stooping, stretching, walking, pushing, and pulling with or without reasonable accommodation.
• Critical Cognitive Abilities: Knowledge of the theories and concepts of therapeutic recreation, leisure, social psychology, and human development. Demonstrated communication, organization, and time management skills. Demonstrated problem solving and planning skills.
• Essential Sensory Requirements: Ability to respond to staff, customer, and client needs in a timely manner by interpreting verbal and nonverbal expressions.
• Other: Understands the mission and vision of Independent Case Management. Operates within the concept of client focused care. Must be an effective team member. Must adhere to dress code, good grooming, personal hygiene habits, and attendance policies. Maintains knowledge and conforms to ICM policies and procedures.

Key Relationships

• Maintains positive relationships with internal and external customers. Is effective in interacting with others, motivation, and problem-solving.
• Proactive in meeting the needs of customers, clients, and staff. Responds promptly to needs or requests.
• Keeps department manager informed of problems and recommends solutions.
• Participates in education/development of staff and customers.
• Initiative
• Develops specific work plans and due dates
• Follows through on planned assignments within assigned timeframes.
• Effectively prioritizes assignments
• Willingness to take on other job duties as assigned.
• Adjusts to change, work pressures or different situations without undue stress.
• Demonstrates skill in developing improvements in current processes.
• Effective in cost control and resource utilization.

Professionalism

• Adheres to dress code, personal hygiene, conduct, and attendance policies.
• Accepts both positive feedback and feedback for improvement.
• Demonstrates a supportive/positive attitude towards the company and fellow employees/staff and is a positive team member.
• Expresses self in an organized, comprehensive, articulate and concise manner.

Work Schedule

Forty hours per week, Monday through Friday. Hours and days will vary to accommodate the needs of the department. Weekends may be required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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