What are the responsibilities and job description for the Renewal Specialist position at Independence Realty Trust Inc?
We are seeking a detail-oriented and proactive Renewal Specialist to enhance resident engagement, drive lease renewals, and optimize retention rates. The ideal candidate will have strong negotiation skills, a customer-focused approach, and the ability to analyze resident feedback to improve overall satisfaction.
***Please note, this position is based in Tampa, FL and hybrid schedule
More About US: Independence Realty Trust, Inc (NYSE: IRT) is a real estate investment trust that owns and operates Class A and Class B multifamily apartments. We’re currently managing over 36,000 apartment homes, 120 communities, in over 30 markets and in 14 of the country’s most desirable states. IRT has a strong commitment to hiring the most talented industry professionals, which has resulted in record growth, making the Company one of the most respected and trusted within our industry.
Key Responsibilities:
- Lease Renewals: Prepare and send timely lease renewal offers to residents.
- Resident Engagement: Track and manage resident follow-ups using a centralized dashboard to ensure timely communication.
- Negotiation: Conduct renewal negotiations within revenue guidelines while fostering positive resident relationships.
- Retention Strategies: Collaborate with onsite teams to address resident concerns and proactively develop solutions to improve retention.
- Extended Lease Timeline Management: Engage with residents throughout their lease term rather than limiting interactions to the traditional 90-day renewal window.
- Resident Feedback Analysis: Monitor and assess resident survey responses to identify improvement areas and personalize interactions.
- Upselling & Value-Added Services: Promote rentable items and community amenities to enhance the resident experience.
Qualifications & Skills:
- Experience in property management, leasing, or customer service.
- Strong negotiation and interpersonal communication skills.
- Ability to analyze data and leverage insights to enhance resident retention.
- Proficiency in property management software and CRM dashboards.
- Collaborative mindset with the ability to work across onsite teams and corporate revenue management.
What IRT Living Offers:
- Medical, Dental and Vision Insurance for individual and/or family
- Stock Awards granted in first year – All employees are owners of IRT
- Discounted rent available
- 3 weeks of Paid Time Off days (PTO) in first year
- 10 Paid Holidays
- 100% company paid Long-Term Disability, Life and AD&D Insurance
- 100% company match on employee 401k contributions; up to 4% of salary
- Staff Appreciation events and many other company celebrations
We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.
