Assistant Service Manager - Suwanee, GA

Job Title: Assistant Service Manager

Residences on McGinnis Ferry is vibrant multi-family community within IRT, a publicly traded Real Estate Owner and Operator with over 13 years of expertise in top markets nationwide. At IRT, we're committed to delivering an exceptional living experience, understanding that home is more than just a place—it's where lives unfold. We’re equally dedicated to providing our employees with an amazing place to work, fostering growth, and celebrating success.

As an Assistant Service Manager, you’ll oversee a team of technicians, ensuring high-quality service and timely repairs across plumbing, electrical, HVAC, and more. You’ll serve as a key resource for residents and staff, building strong relationships while maintaining a professional, team-oriented environment. This is a great opportunity to apply your trade expertise in a fast-paced, stable setting with a growing company that values leadership, customer service, and collaboration.

• Collaborate with Community and Regional Managers on maintenance strategies and initiatives
• Lead, train, and support the service team to ensure top performance
• Prioritize and delegate work orders for timely, efficient completion
• Set the standard by assisting with troubleshooting and service requests
• Ensure budget compliance while delivering exceptional service and resident satisfaction

• Comprehensive Training: Company-paid, in-person training in Tampa, FL, to set you up for success.   
• Growth Opportunities: Ongoing development programs to support your career advancement.   
• Recognition & Appreciation: We celebrate individual and team achievements through various initiatives.   
• Stability & Success: Join a best-in-class operator with a strong history and commitment to a sustainable future.   
• Excellent Compensation: Competitive base pay plus commissions, bonuses, and stock awards.   
• Employee Ownership: Stock awards within your first year of employment.   
• Benefits: Best-in-class medical, dental, and vision insurance, rent discounts, generous PTO, paid holidays, 100% company-paid insurance (Life, AD&D, and Long-Term Disability), and a 401(k) with a 100% company match (up to 4%).   

• At least 2 years of experience in property maintenance or a related field
• EPA Type I and II certifications required; CPO preferred
• Physically able to lift up to 45 lbs. regularly and up to 80 lbs. occasionally; push/pull up to 200 lbs.
• Professional appearance with strong communication and customer service skills
• Valid driver’s license required
• Requirement:  Must be able to attend a company paid, multi-day, out of state training within 2 weeks of start date