What are the responsibilities and job description for the People Partner - Technology position at Independence Pet Holdings?
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Established in 2021, Independence Pet Holdings (IPH) is a holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands and partner brands.
Job Description
IPH is seeking a People Partner - Technology to join our team, providing strategic and operational support to IPH’s Technology organization. This role will work hybrid out of our Downtown Chicago office. The ideal candidate will balance strategic people initiatives with ownership of execution, ensuring clarity, alignment, and accountability across supported teams while managing day-to-day tactical operations aligned to business priorities. This role requires strong judgement, follow-through, and the ability to operate in a fast-paced, transformational environment, with experience partnering with technology teams to support organizational change, talent, and engagement initiatives. The successful candidate is a proactive individual who fosters partnerships at all levels of the organization and thrives in an agile environment.
Key Focus Areas
Strategic People Partnership – Serve as a trusted advisor to business leaders and management teams, aligning people strategies with strategic pillars to drive business results. Provide guidance on workforce planning, organizational design, and talent management.
People Operations & Process Excellence – Facilitating key aspects of the employee lifecycle within the Technology organization, including onboarding, promotions, transfers, and offboarding, ensuring accuracy in Workday and related HR systems. Apply People policies with sound judgement while maintaining high standards of integrity and ethical practice. Partner with People Operations, Total Rewards, and other COEs to ensure effective and consistent execution. Use HR data and trends to monitor organizational health.
Employee Relations & Coaching – Partner with leaders to proactively address and resolve employee relations matters with empathy and professionalism. Provide coaching and counsel to leaders on performance management, feedback, and development conversations to strengthen trust, engagement, and open communication across teams.
Performance Management – Guide leaders through performance management processes, including goal setting, feedback, continuous improvement, and career development.
Change Management – Support leaders and employees through organizational change by providing structure, clarity, and guidance to promote effective transitions and sustained engagement.
Key Responsibilities
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
By continuing with the interview, you consent to this use.
Text Messaging Notice
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.
You may opt out of text communications at any time by replying “STOP.”
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Established in 2021, Independence Pet Holdings (IPH) is a holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands and partner brands.
Job Description
IPH is seeking a People Partner - Technology to join our team, providing strategic and operational support to IPH’s Technology organization. This role will work hybrid out of our Downtown Chicago office. The ideal candidate will balance strategic people initiatives with ownership of execution, ensuring clarity, alignment, and accountability across supported teams while managing day-to-day tactical operations aligned to business priorities. This role requires strong judgement, follow-through, and the ability to operate in a fast-paced, transformational environment, with experience partnering with technology teams to support organizational change, talent, and engagement initiatives. The successful candidate is a proactive individual who fosters partnerships at all levels of the organization and thrives in an agile environment.
Key Focus Areas
Strategic People Partnership – Serve as a trusted advisor to business leaders and management teams, aligning people strategies with strategic pillars to drive business results. Provide guidance on workforce planning, organizational design, and talent management.
People Operations & Process Excellence – Facilitating key aspects of the employee lifecycle within the Technology organization, including onboarding, promotions, transfers, and offboarding, ensuring accuracy in Workday and related HR systems. Apply People policies with sound judgement while maintaining high standards of integrity and ethical practice. Partner with People Operations, Total Rewards, and other COEs to ensure effective and consistent execution. Use HR data and trends to monitor organizational health.
Employee Relations & Coaching – Partner with leaders to proactively address and resolve employee relations matters with empathy and professionalism. Provide coaching and counsel to leaders on performance management, feedback, and development conversations to strengthen trust, engagement, and open communication across teams.
Performance Management – Guide leaders through performance management processes, including goal setting, feedback, continuous improvement, and career development.
Change Management – Support leaders and employees through organizational change by providing structure, clarity, and guidance to promote effective transitions and sustained engagement.
Key Responsibilities
- Partner with leaders on employment relations, performance management, and related employment matters, providing guidance while ensuring appropriate ownership and escalation.
- Analyze workforce data and key metrics to deliver insights on trends, turnover, and organizational health.
- Enable leaders and employees with clear, practical guidance on people policies, programs, and practices.
- Stay closely connected to day-to-day people activity, providing hands-on support to leaders, monitoring progress across multiple priorities, and proactively following up to ensure momentum, clarity, and resolution.
- Partner with People Centers of Excellence to implement and execute people strategies across assigned business areas.
- Strong business acumen with the ability to influence at all levels of the organization on people-related matters.
- Excellent interpersonal and communication skills with a collaborative and practical approach.
- Deep knowledge of people best practices, labor laws, and compliance requirements.
- Strong analytical skills with the ability to translate data into actionable insights.
- Performs other duties and responsibilities as assigned.
- Bachelor's degree in Human Resources, Business Administration, or related field or equivalent experience.
- 8 years of progressive HR experience in a generalist or people partner capacity, with demonstrated strength in operational execution. Experience supporting organizations or teams within complex, matrixed, or evolving environments.
- Experience partnering closely with leaders and supporting employees during periods of organizational change and transformation.
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.
By continuing with the interview, you consent to this use.
Text Messaging Notice
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.
You may opt out of text communications at any time by replying “STOP.”