PRACTICE MANAGER - PHYSICIAN OFFICE, PRIMARY CARE

Job Summary/Overall Objectives

Will be responsible for daily management oversight of all areas within a specific IHMG Clinic location. This includes direct supervisory responsibilities such as hiring, coaching/mentoring, skills development, recognition and rewards, staff productivity, performance management, and succession planning. Consider the financial impact of decisions; use financial concepts for decision-making; monitor financial performance; Establish and maintain a safe working environment.  Maintain high levels of patient satisfaction, and steady growth in services and revenue.    Travel required.  

Essential Job Functions

Staff Management:

• Direct supervisory responsibilities such as hiring, coaching/mentoring, skills development, recognition and rewards, staff productivity, performance management, and succession planning
• Equitably and consistently apply and practice policies and procedures for all staff.
• Assure completion of staff competencies including mandatory education and programs relative to job-specific criteria.
• Provide opportunities for staff to actively provide input into the decision-making process; seek input before a decision is made.
• Encourage commitment to quality work throughout areas of responsibility.
• Provide regular feedback, praise, and recognition, reward accomplishments and results appropriately.
• Hold staff accountable for consistently modeling the behavioral standards
• Identify, evaluate, and select internal and external talent, assuring an acceptable fit with Independence Health’s desired culture; effectively match the right person to the right job
• Provide opportunities for the education, training, and development of staff to help them reach their highest potential
• Offer stretch assignments; create actionable development plans; encourage learning from setbacks and for future development
• Actively support and participate in succession planning initiatives; identify high potentials and prepare them for potential future leadership opportunities within Independence Health

Financial/Strategy:

• Monitor financial performance, develop plans for improvement.
• Consider financial impact of decisions; use financial concepts for decision-making
• Develop and manage department budget at or below budget expectations and consistent with adjusted volume variations.
• Identify and implement revenue enhancement opportunities

Environmental

• Establish and maintain a safe working environment; assure staff comply with safety, environmental, and infection control guidelines
• Assure proper use of safety equipment and devices; hold individuals accountable if non-compliant
• Ensure compliance with office/clinical policy procedures such as timely patient test authorizations, open ticket completion and tracking, co-pay collection levels, and registration denial levels.
• Maintain office appearance, order maintenance as needed, and ensure the office is a safe environment for the patients and employees
• Other duties as assigned.

Competency and Experience [Knowledge, Skills and Abilities]

Required Qualifications/Experience

• Associate’s Degree or Higher in Health Care Administration, Business Administration, or related field
• Five (5) years of clinical, physician practice or healthcare related experience.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.

Preferred Qualifications/Experience

• Experience in Healthcare setting
• Prior supervisory experience

License, Certification & Clearances

• Current Basic Life Support (BLS) approved curriculum of the American Heart Association (CPR and AED) program. 
• Act 33 with renewal 
• Act 34 with renewal 
• Act 73 FBI Clearance 

Position Type/Expected Hours of Work

• Incumbent will be scheduled based on operational need (rotate shifts, standby, on-call, etc.).
• Travel may be expected locally between System locations.

Equal Employment Opportunity

Independence Health and its affiliated companies are Equal Opportunity Employers. It is their policy to prohibit discrimination of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran status, or genetic information, or any other classification protected by law. Independence Health and its affiliated companies will comply with all applicable laws and regulations.

Disclaimer

This job description is not designed to contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Moreover, duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Work Environment

Effective March 2020 or during pandemic: goggles, face shield and mask are required according to CDC guidelines

Physical Demands

When lift requirement is in excess of 50#, lift assistance (2 person) and/or transfer device is required.