What are the responsibilities and job description for the PATIENT SERVICES ASSOCIATE - BENBROOK GASTROENTEROLOGY - BUTLER position at Independence Health System?
This position serves as the first contact between the physician office and the patient. Responsible for performing patient check-in and check-out assignments, including obtaining patient information and answering phones. Schedules patient appointments. Performs follow-up patient calls.
Education
Minimum: High School Diploma or equivalent
Preferred: N/A
Registration/Certification/Licensure:
Family & Friends CPR
Experience
Minimum: None
Preferred: Prior experience in a physician’s office or in a customer service related field.
Other Requirements: N/A
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Physical Requirements: |
- The following frequency definitions apply to all Physical Requirements unless otherwise noted:
Occasional: (0-1/3 of day , 0 - 2.5 hrs/day, 1 - 4 reps/hr)
Frequent: (1/3 -2/3 of day , 2.5 - 5.5 hrs/day, 5 -24 reps/hr)
Constant: (> 2/3rd of day , > 5.5 hrs/day, > 24 reps/hr)
NOTE: An asterisk (*) indicates that the item is an essential function. - Non-Material Handling
- Standing* - Remaining on one's feet in an upright position remaining stationary - OCCASIONAL
- Walking* - Remaining upright on one's feet, and moving about - OCCASIONAL
- Sitting* - Body remains in a seated position - FREQUENT
- Stooping* - To bend the body downward and forward by bending the spine at the waist - OCCASIONAL
- Bending* - To flex the upper body forward - OCCASIONAL
- Twisting* - To rotate the upper body forward - OCCASIONAL
- Climbing - To move the body in any direction on equipment or structures that do not include stairs or ladders - N/A
- Ladders - To ascend and descend ladders - N/A
- Stairs - To ascend and descend stairs - OCCASIONAL
- Kneeling* - To move the body downwards and come to rest on both hands and both knees - OCCASIONAL
- Squatting* - To move the body downwards by bending both knees - OCCASIONAL
- Crouching* - To bend the body forward and downward by bending the spine and the legs - OCCASIONAL
- Crawling - To move the body forward or backwards on hands and knees - N/A
- Reaching Horizontal* - To extend the arms and hands outward, remaining under shoulder height - CONSTANT
- Reaching Overhead* - To extend the arms and hands up and out over shoulder height - OCCASIONAL
- Grasping* - Using functional gripping of the hand to handle an object - CONSTANT
- Finger Manipulation* - To manipulate objects with the use of fingers - CONSTANT
- Seeing* - Using visual feedback to accomplish a task or activity - CONSTANT
- Hearing* - Using sound feedback to accomplish a task or activity - CONSTANT
- Repetitive Upper Extremity Use* - Using the arms and/or hands continuously or more than 2/3 of the total time - CONSTANT
- Repetitive Lower Extremity Use - Using the legs and/or feet continuously or more than 2/3 of the total time - OCCASIONAL
- Material Handling
- Pushing - To exert a force upon an object in order to move it in a certain direction Pushing refers to moving an object away from the person
- OCCASIONAL
- 50# - 100#
- Pulling - To exert a force upon an object in order to move it in a certain direction Pulling refers to moving an object towards the person
- OCCASIONAL
- 50# - 100#
- Lift* - Floor to Waist
- OCCASIONAL
- Up to 20#
- Lift* - Waist to shoulder
- OCCASIONAL
- Up to 20#
- Lift* - Shoulder to overhead
- OCCASIONAL
- Up to 20#
- Carrying* - To transport an object or article using the arms or hands (> 10 feet)
- OCCASIONAL
- Up to 20#
- Environmental Factors
- Working alone - OCCASIONAL
- Working in cramped quarters - OCCASIONAL
- Constant interruptions - CONSTANT
- Working with hands in water - N/A
- Use of power tools - N/A
- Working on ladders/scaffolding - N/A
- Exposure to vibration - N/A
- Exposure to dust - N/A
- Exposure to noise (constant) - N/A
- Exposure to electrical energy (outlets, etc) - CONSTANT
- Exposure to temperature changes (heat, cold, humidity), that require special clothing - N/A
- Exposure to slippery walking surfaces - N/A
- Exposure to solvents, grease, oils - N/A
- Exposure to radiant energy, ie computer terminal (more than 4 hours per shift) - CONSTANT
- Working with bloodborne pathogens - OCCASIONAL
- Cardiovascular Energy Requirements - Physical Demand
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Physical Demand |
Met Level |
Examples of similar activity intensity |
|
Sedentary to Light |
0 - 3.5 |
Light house cleaning, washing dishes, serving food, food shopping, sitting, standing, computer work. |
|
Medium |
3.6 - 6.3 |
House work (mopping, scrubbing), health club exercising, treadmill work, stretching, yoga, walk/run-play with children, aerobic class, dancing, carrying bucket/wood, auto body repair, shoveling snow, golf (carrying clubs). |
|
Heavy to Very Heavy |
> 6.4 |
Calisthenics (push up, pull up, sit up, vigorous effort), carrying groceries upstairs, shoveling coal, bailing hay, fire fighting, sawing by hand, splitting wood. |
- As relates to this position:
- Sedentary to Light - CONSTANT
- Medium - OCCASIONAL
- Heavy to Very Heavy - N/A
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I. Specific Job Responsibilities (Essential Functions): |
- Greets patients upon entry to the offices. Performs check in duties including all necessary paperwork. Collects co-pays as necessary.
- Obtains authorizations and referrals for testing and medications.
- Schedules follow up appointments and ancillary testing if required.
- Responsible for patient follow up communication. Prepares and updates charts.
- Monitors patient waiting areas with an awareness of housekeeping and maintenance issues to maintain a neat, clean waiting room.