Front Desk

We are seeking a reliable, detail-oriented Administrative Personnel to join our dental office team. The ideal candidate will play a key role in ensuring smooth daily operations by managing front office duties, handling patient communications, and performing insurance verification. This position requires excellent organizational skills, strong attention to detail, and a friendly, professional demeanor when interacting with patients and staff.

Duties:

• Greet and welcome patients and visitors in a friendly and professional manner


• Register new patients and update existing patient information in the system


• Schedule appointments and manage the appointment calendar


• Complete recalls/call backs


• Answer phone calls, respond to inquiries, and direct calls to appropriate staff members


• Verify insurance coverage and assist with insurance billing processes


• Maintain patient records and ensure confidentiality of sensitive information


• Collect payments


• Provide administrative support to medical staff as needed


• Follow HIPAA guidelines to ensure patient privacy and data security

Experience:

• 2 years previous experience as a front desk agent, medical receptionist, or dental receptionist


• Proficiency in using multiple dental practice management software


• Excellent communication skills, both verbal and written


• Strong attention to detail and organizational abilities


• Ability to multitask and prioritize tasks effectively in a fast-paced environment


• Knowledge of HIPAA regulations and compliance requirements


• Experience with electronic medical record systems is a bonus


• High school diploma or equivalent required; additional education or certification in office administration or healthcare administration a plus.