What are the responsibilities and job description for the Front Desk position at Independence Dental Services LP?
Dental Front Desk
Dental Studio SF - San Francisco, CA
Join our team as a Front Desk Agent and be part of a dynamic dental practice dedicated to providing exceptional patient service. As a Front Desk Agent, you will play a crucial role in ensuring smooth operations at the front desk while delivering excellent customer service to patients.
Schedule: Tuesday-Thursday 7:45am-5:00pm
Duties:
- Greet and welcome patients and visitors in a friendly and professional manner
- Register new patients and update existing patient information in the system
- Schedule appointments and manage the appointment calendar
- Complete recalls/call backs
- Answer phone calls, respond to inquiries, and direct calls to appropriate staff members
- Verify insurance coverage and assist with insurance billing processes
- Maintain patient records and ensure confidentiality of sensitive information
- Collect payments
- Provide administrative support to medical staff as needed
- Follow HIPAA guidelines to ensure patient privacy and data security
Experience:
- 2 years previous experience as a front desk agent, medical receptionist, or dental receptionist
- Proficiency in using identalsoft or similar medical records systems is a plus
- Excellent communication skills, both verbal and written
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of HIPAA regulations and compliance requirements
- Experience with electronic medical record systems is a bonus
Salary : $24 - $25