What are the responsibilities and job description for the NC CS Agent position at Independence Care?
Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.
We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.
Our Greenville, NC Contact Center has a fantastic opportunity to become a true partner in helping us grow our company. We are looking for driven and high-energy Customer Service Representatives who are responsible for offering exceptional customer support to our valued customers who may have questions or concerns about an order they placed with us and/or provide assistance to customers who are looking for product information through phone, email or chat.
Job Duties/Accountabilities:
Essential Functions:
- Answer interactions (phone calls, emails and live chats) and responds to customer requests.
- Assist customers with order entry and order status calls.
- Recognize and alert supervisors of trends in customer calls.
- Recommend new ideas for process improvements.
- Build rapport with customers by using a courteous, friendly and professional manner
Non-Essential Functions:
- Various special projects, as assigned.
- Completes other duties as assigned.
QUALIFICATIONS:
- High school diploma or equivalent; college degree or some college preferred
- 2 years of customer service and/or 1-2 years related experience. Call center experience preferred.
- Strong oral and written communication skills with the ability to communicate at all levels of the organization
- Strong decision-making abilities
- Basic computer knowledge and ability to learn in-house computer programs essential
- Ability and desire to learn about marine, watersports, hunting, camping and fishing product lines.
- Ability to work a 12pm-9pm schedule, including weekends and holidays.
***THIS IS A SEASONAL POSITION*** Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
