What are the responsibilities and job description for the Account Supervisor position at Indegene?
Company Description:
BioPharm Communications, an Indegene company, is the leading third-party medical communications provider and omnichannel partner for the life sciences industry. BioPharm specializes in creating meaningful connections with healthcare professionals (HCPs) to improve patient outcomes.
At the core of BioPharm’s offering is Tandem, a proprietary data and technology platform. Tandem is the engine behind everything the organization delivers – enabling intelligent, data-driven omnichannel strategies that reach and engage HCPs. From precision targeting and content personalization to 1:1 omnichannel activation and performance optimization, Tandem ensures every campaign is actionable, scalable, and built to deliver results.
Role Overview:
The Account Supervisor serves as strategic owner and growth driver for key BioPharm client relationships. While rooted in operational excellence, this role elevates toward upstream consultation, guiding brand strategy integration, identifying expansion opportunities, and fostering long-term account health. AS’s mentor the account team, collaborate closely with Client Engagement Directors, and ensure BioPharm is seen as an indispensable strategic partner.
Key Responsibilities:
Client Leadership & Strategic Partnership
- Own senior-level client relationships, acting as a trusted advisor who understands brand imperatives, competitive landscapes, and market access dynamics.
- Guide omnichannel program strategy to align with evolving brand objectives, including indications, launch phases, and therapeutic positioning.
- Lead strategic conversations, QBRs, and planning sessions with brand leads and cross-agency partners.
Organic Growth & Portfolio Expansion
- Identify upsell and cross-sell opportunities aligned with BioPharm’s Core solutions
- Partner with Client Solutions (Sales) team to contribute to proactive pitches and RFP responses.
- Monitor account performance and surface innovation opportunities leveraging data and analytics.
Team Leadership & Mentorship
- Oversee and mentor Account Managers / Associate Ams, providing coaching on client management, strategic communication, and project leadership.
- Foster collaboration across internal departments (Content, Design, Analytics, CRM, Data and Technology).
- Champion workflow efficiency, resource planning, and process refinement.
Operational & Financial Management
- Maintain oversight of budgets, SOW adherence, and revenue forecasting.
- Serve as escalation point for scope challenges, timeline contingencies, and client redirection.
- Ensure high standards in QA, delivery, and compliance across all workstreams.
Skills & Qualifications:
- Bachelor’s degree required.
- 5–8 years healthcare/pharma agency experience, with 2 years in a client leadership role.
- Proven ability to lead client presentations, QBRs, and cross-functional planning discussions.
- Strong commercial acumen: understands brand strategy, business levers, and tactical ROI.
- Experience mentoring/growing junior account team members.
- Comfort navigating complex medical/legal environments and cross-agency collaboration ecosystems.
Success Looks Like:
- Deep, trusted client relationships anchored in strategic counsel, where clients seek out BioPharm proactively for guidance, collaboration, and long-term planning, not just project delivery.
- Consistent year-over-year account growth via solution expansion.
- High-impact client presentations and planning contributions.
- Empowered, high-performing account teams.
EQUAL OPPORTUNITY:
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, the candidate’s merit and qualification. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.
