What are the responsibilities and job description for the Team Leader / Assistant Manager (Operations) position at Indecomm Global Services?
Salem
Job Summary
We are seeking a Team Leader / Assistant Manager – Operations who will oversee a team supporting US mortgage operations, requiring a strong understanding of the complete US mortgage lifecycle.This role involves guiding an underwriting team responsible for end‑to‑end risk analysis. The candidate must have deep expertise in credit, income, asset, and collateral evaluation. A sound understanding of both state and federal mortgage regulations is essential. The individual should demonstrate exceptional attention to detail, act as a subject matter expert, and stay updated on industry developments, regulatory changes, and best practices.
Roles & Responsibilities
- Ensure accurate and timely delivery of documentation and data to investors; monitor report queues and pending conditions.
- Oversee team workflow, assign tasks, and provide coaching, training, and performance feedback to management.
- Drive innovation and process improvements within the team.
- Support management with special projects as required.
- Foster a positive and inspiring team culture with open communication.
- Set clear team goals and expectations.
- Delegate tasks effectively and manage timelines.
- Manage day‑to‑day team operations and ensure smooth delivery.
- Monitor team performance and report on defined metrics.
- Motivate and support team members in achieving high performance.
- Identify training needs and provide development support.
- Address team feedback, resolve issues, and manage conflict effectively.
- Recognize and reward high performance and achievements.
- Encourage creativity, solutions thinking, and continuous improvement.
- Organize and support team‑building activities.
Requirements
- Strong domain knowledge in US mortgage underwriting (preferred).
- Thorough understanding of US federal and state underwriting regulations.
- Ability to perform detailed credit risk analysis aligned with underwriting standards.
- Proven leadership experience with strong team management capabilities.
- Excellent communication and interpersonal skills.
- Proficiency in project management, task delegation, and workflow oversight.
- Strong analytical and problem‑solving skills.
- Ability to motivate, mentor, and inspire team members.
- Proactive, results‑oriented, and adaptable to change.
- High level of professionalism, integrity, and ownership.
- Strong organizational skills with exceptional attention to detail.
Salary : $55,194 - $85,955