What are the responsibilities and job description for the Document Control Center Supervisor position at Indecomm Global Services?
Position Title: Document Control Center Supervisor
Classification: Non- Exempt /Full-Time
Location: St. Paul, MN
Hours: 11 AM - 8 PM CT
Payrate: $20/Hour
“Indecomm is an Equal Employment Opportunity Employer”
JOB SUMMARY:
The DCC Supervisor is responsible for overseeing the day-to-day operations of the Document Custody Center (DCC), including document management, shipping and logistics, workflow coordination, production planning, and employee supervision. This position will lead a team of 20 or more employees while ensuring operational efficiency, quality standards, productivity goals, and SLA compliance.
RESPONSIBILITIES:
- Supervise and lead a team of 20 employees, including scheduling, coaching, and performance management.
- Manage all DCC processes including Trailing Documents, Recording, Scanning, Shipping, and Document Storage workflows.
- Develop daily production and staffing plans based on volume forecasts.
- Ensure adequate workflow is assigned to offshore teams and monitor production output.
- Review offshore production, identify errors, and provide feedback.
- Monitor client and internal SLAs and productivity metrics.
- Manage shipping and logistics processes for client document deliveries.
- Coordinate daily with offshore teams on production requirements.
- Train and onboard new team members.
- Partner with IT to resolve system issues.
- Conduct performance reviews and corrective action when necessary.
- Support special projects and perform other duties as assigned.
Salary : $20