Loan Servicing Specialist

We know what you're thinking. "What kind of name is IncredibleBank?" Well, we're glad you asked.

With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.

At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.

So - how can you help us live up to our name?

The Loan Servicing Specialist will be responsible for processing basic and highly complex loan transactions associated with various loan types such as Mortgage, Consumer, Business, SBA, National Floor Plans and Participations. They will also complete department specific tasks and identify account information for accuracy to ensure the bank does not incur financial losses due to the incomplete or inaccurate information. This requires coordination of data and information among various operational areas.

What You’ll Do:

• Understand and comply with Bank policy, laws, regulations, and the Bank's BSA/AML Program.
• Serve as a resource to the frontline staff for loan servicing questions.
• Ensure accuracy of the loan terms and conditions reflected within the Bank’s core operating system and related systems.
• Ensure accurate and timely posting of all loan account transactions.
• Reconcile general ledger accounts affected by servicing related loan transaction activity.
• Provide accurate and timely payoff quotes and paid loan processing.
• Process accurate and timely account verifications and responses to customer inquiries.
• Responsible for monitoring escrow transactions related to construction builds and collateral damaged insurance claims and effectively facilitating the disbursements.
• Communicate with third-party vendors to maintain accuracy with vendor and build strong relationships.
• Maintain records for Force Placed Hazard Insurance in conjunction with third-party vendor.
• Maintenance of an effective and efficient escrow accounting process including, but not limited to, annual and short-year analysis, escrow interest applications, escrow deposits and escrow disbursements.
• Complete paid loan recorded satisfactions, lien releases, and UCC filings and contributions.

What It Takes:

• 2 years professional experience required.
• Associate degree (A.A.) or equivalent from a two-year college or technical school or equivalent 2-4 years of industry training or experience related to mortgage lending, processing, and compliance.
• Data entry and typing experience required.
• Familiarity and utilization of digital banking services/banking systems required (eg., Jack Henry Suite, DocuSign, and OnBase).

Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we’re willing to discuss up front.

And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.

Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/

About the Company:

IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn’t awarded as one of America’s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...

We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that’s what makes us America’s first national online community bank. And who doesn’t love the idea of a national community?

Today, IncredibleBank is a $1.9 billion-asset institution that has grown to 16 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it’s less about size than it is about culture. That’s why we’re especially proud to have been certified as a Great Place to Work.

Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621