What are the responsibilities and job description for the Customer Support Specialist - Part Time position at IncredibleBank?
JOB REQUIREMENTS: Customer Support Specialist - Part Time (20-25 Hrs/Wk)
Location: 327 North 17th Avenue, Wausau, WI, 54401, United States
Employee Type: PT Regular Non-Exempt Contact Information Name: maddy
langseth Email: mlangseth@incrediblebank.com Description We know what
you\'re thinking. \"What kind of name is IncredibleBank?\" Well, we\'re
glad you asked. With a name like IncredibleBank, we have a lot to live
up to. Our name is a promise we make every day to our customers and to
our team members (and hey, that could be you!). A promise that we strive
to be incredible in everything we do. A promise that will help our
customers, fellow team members, and our communities to do the
incredible. At IncredibleBank, we\'re all about ICE. What\'s ICE? ICE
stands for Incredible Customer ExperienceTM (that\'s right - an
experience so good and so important we trademarked it). ICE illustrates
the core values that drive everything we do - how we conduct business,
how we treat each other, and how we continuously strive to build on our
model of customer-focused banking. Our core values have been in place
for more than 50 years and continue to influence every aspect of our
operation today. So - how can you help us live up to our name? About the
Role: We are eager to discuss the prospect of you joining our team as
our next incredible team member! This position reports to the Customer
Experience Center Manager at our IncredibleBank Support Center location
in Wausau, Wisconsin, and allows you to partner with other team members
and key stakeholders to provide Incredible Customer Experiences of your
own! Duties and responsibilities may include: Will serve as the primary
point of contact for Bank customers choosing to reach us through
telephone and email delivery channels, and may also support with online
chat (Banno) and electronic banking platforms. Acts as a customer
ambassador for the bank and provides a high-quality customer experience
worthy of our brand. Engages customers by keeping their best interest in
mind and exceeding their expectations. Possesses a customer satisfaction
mentality, understanding the need to hold oneself personally accountable
to following customer-centric behaviors and attitudes in an environment
committed to building relationships; ensuring the customer is satisfied
at the conclusion of their interaction. Demonstrates a thorough
knowledge of IncredibleBank products and services including both
consumer and business online banking, the IncredibleBank mobile app,
mobile deposit, consumer bill pay, debit and credit cards, and
eStatements. Accurately performs timely follow through on the
customer\'s request by preparing and submitting maintenance with proper
documentation when necessary. Actively participates in the
implementation of departmental and bank-wide strategic initiative
projects to enhance the customer experience. This is a regular part-time
hourly non-exempt position, averaging approximately 20-25 hours/week.
Schedule may vary between the hours of 7:30 am to 5:30 pm CST Monday
through Friday. This position will work on-site at our IncredibleBank
branch location in Wausau, WI. About You: You do what is right over what
is easy. You don\'t settle for good enough. You\'re driven to learn and
grow. You recognize your impact on the customer experience, regardless
of your role. Those attributes are just a few things our incredible
employees have in common. And, if you are looking for an opportunity to
join a dynamic team, we\'d be so excited to learn a little more about
you and your interest in joining the team! Our recommended and preferred
qualifications are: High school diploma or general education degree
(GED) preferred. Two to five years\' experience in a customer service
role; or equivalent combination of education and experience preferred.
Proficient with Microsoft Office (Word, Excel, and Outlook) and Windows.
Excellent written and oral communicati n skills. Ability to remain
professional and composed under pressure. A high degree of
Resourcefulness And Adaptability. About Our Benefits And Compensation
Our promise of ICE extends to our employees as well. Our employees are
our greatest asset, and we strive to show our appreciation by offering
top-tier benefits and, dare we say, more than competitive compensation
that we\'re willing to discuss up front. And we are constantly
evaluating and improving our benefits. In fact, eligible employees
receive over 30 days off per calendar year! That includes 18 days of PTO
to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness
Holiday, and 12 observed Bank Holidays. Check out our total rewards
package at: https://incrediblebank.mybenefitsapp.com/ About the Company:
IncredibleBank first started in 1967 as River Valley Bank with a single
location in Rothschild, WI. And we may have strong roots in community
banking, but IncredibleBank wasn\'t awarded as one of America\'s Most
Innovative Banks by the Independent Community Bankers of America for our
popcorn Fridays. Though we do love free popcorn\... We strive to stay on
the leading edge of banking technology with the goal providing the best,
simplest way for our customers across the country to do their banking.
But if our customers need us, they can pick up the phone and talk to a
real person. And that\'s what makes us America\'s first national online
community bank. And who doesn\'t love the idea of a national community?
Today, IncredibleBank is a \$2.0 billion-asset institution that has
grown to 17 brick-and-mortar locations with customers in all 50 states.
But we know that as an employer, it\'s less about size than it is about
culture. That\'s why we\'re especially proud to have been certified as a
Great Place to Work. Learn more about our Great Place to Work engagement
results here: https://www.greatplacetowork.com/certified-company/7022621
PI278900315 \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.click2apply.net/PjoNGDsAQq2wETVKDCebwe
Location: 327 North 17th Avenue, Wausau, WI, 54401, United States
Employee Type: PT Regular Non-Exempt Contact Information Name: maddy
langseth Email: mlangseth@incrediblebank.com Description We know what
you\'re thinking. \"What kind of name is IncredibleBank?\" Well, we\'re
glad you asked. With a name like IncredibleBank, we have a lot to live
up to. Our name is a promise we make every day to our customers and to
our team members (and hey, that could be you!). A promise that we strive
to be incredible in everything we do. A promise that will help our
customers, fellow team members, and our communities to do the
incredible. At IncredibleBank, we\'re all about ICE. What\'s ICE? ICE
stands for Incredible Customer ExperienceTM (that\'s right - an
experience so good and so important we trademarked it). ICE illustrates
the core values that drive everything we do - how we conduct business,
how we treat each other, and how we continuously strive to build on our
model of customer-focused banking. Our core values have been in place
for more than 50 years and continue to influence every aspect of our
operation today. So - how can you help us live up to our name? About the
Role: We are eager to discuss the prospect of you joining our team as
our next incredible team member! This position reports to the Customer
Experience Center Manager at our IncredibleBank Support Center location
in Wausau, Wisconsin, and allows you to partner with other team members
and key stakeholders to provide Incredible Customer Experiences of your
own! Duties and responsibilities may include: Will serve as the primary
point of contact for Bank customers choosing to reach us through
telephone and email delivery channels, and may also support with online
chat (Banno) and electronic banking platforms. Acts as a customer
ambassador for the bank and provides a high-quality customer experience
worthy of our brand. Engages customers by keeping their best interest in
mind and exceeding their expectations. Possesses a customer satisfaction
mentality, understanding the need to hold oneself personally accountable
to following customer-centric behaviors and attitudes in an environment
committed to building relationships; ensuring the customer is satisfied
at the conclusion of their interaction. Demonstrates a thorough
knowledge of IncredibleBank products and services including both
consumer and business online banking, the IncredibleBank mobile app,
mobile deposit, consumer bill pay, debit and credit cards, and
eStatements. Accurately performs timely follow through on the
customer\'s request by preparing and submitting maintenance with proper
documentation when necessary. Actively participates in the
implementation of departmental and bank-wide strategic initiative
projects to enhance the customer experience. This is a regular part-time
hourly non-exempt position, averaging approximately 20-25 hours/week.
Schedule may vary between the hours of 7:30 am to 5:30 pm CST Monday
through Friday. This position will work on-site at our IncredibleBank
branch location in Wausau, WI. About You: You do what is right over what
is easy. You don\'t settle for good enough. You\'re driven to learn and
grow. You recognize your impact on the customer experience, regardless
of your role. Those attributes are just a few things our incredible
employees have in common. And, if you are looking for an opportunity to
join a dynamic team, we\'d be so excited to learn a little more about
you and your interest in joining the team! Our recommended and preferred
qualifications are: High school diploma or general education degree
(GED) preferred. Two to five years\' experience in a customer service
role; or equivalent combination of education and experience preferred.
Proficient with Microsoft Office (Word, Excel, and Outlook) and Windows.
Excellent written and oral communicati n skills. Ability to remain
professional and composed under pressure. A high degree of
Resourcefulness And Adaptability. About Our Benefits And Compensation
Our promise of ICE extends to our employees as well. Our employees are
our greatest asset, and we strive to show our appreciation by offering
top-tier benefits and, dare we say, more than competitive compensation
that we\'re willing to discuss up front. And we are constantly
evaluating and improving our benefits. In fact, eligible employees
receive over 30 days off per calendar year! That includes 18 days of PTO
to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness
Holiday, and 12 observed Bank Holidays. Check out our total rewards
package at: https://incrediblebank.mybenefitsapp.com/ About the Company:
IncredibleBank first started in 1967 as River Valley Bank with a single
location in Rothschild, WI. And we may have strong roots in community
banking, but IncredibleBank wasn\'t awarded as one of America\'s Most
Innovative Banks by the Independent Community Bankers of America for our
popcorn Fridays. Though we do love free popcorn\... We strive to stay on
the leading edge of banking technology with the goal providing the best,
simplest way for our customers across the country to do their banking.
But if our customers need us, they can pick up the phone and talk to a
real person. And that\'s what makes us America\'s first national online
community bank. And who doesn\'t love the idea of a national community?
Today, IncredibleBank is a \$2.0 billion-asset institution that has
grown to 17 brick-and-mortar locations with customers in all 50 states.
But we know that as an employer, it\'s less about size than it is about
culture. That\'s why we\'re especially proud to have been certified as a
Great Place to Work. Learn more about our Great Place to Work engagement
results here: https://www.greatplacetowork.com/certified-company/7022621
PI278900315 \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://www.click2apply.net/PjoNGDsAQq2wETVKDCebwe
