Field Service Technician- Casino Slot Systems (Midwest)

Get In “The Game”

Incredible Technologies began as a small business start-up in 1985 and has since grown into an industry leader. The company’s foundation is built on years of unparalleled innovation within the amusement and casino industry. Today Incredible Technologies has become a leader in casino gaming; with games placed in 29 states, the company is considered one of the hottest new video slot manufacturers in the business. Incredible Technologies is growing and we believe that every employee plays an integral role in the company’s unbridled success. We foster a culture of innovation and provide a fantastic team-oriented work environment and because of it we have an unbelievable tenure record, more than half of our employees have been with IT for 9 years or more. Incredible Technologies is a big-time company with small-time values and competitive benefits. We are expanding our dynamic team of personnel to support our continued growth and we are seeking talented individuals who share our same passion for innovation, pride of accomplishment and overall love of making the games. Are you ready to get in the game?

Incredible Technologies is seeking a skilled and motivated Field Service Technician to join our casino Slot Technician team. This role is ideal for a hands-on technician with experience in electronic gaming equipment who enjoys working in the field, supporting casino customers, and solving technical challenges.

As a Field Service Technician, you will install, service, and maintain IT gaming systems at casino properties while ensuring optimal performance and regulatory compliance across multiple jurisdictions.

Ability to travel up to 75%, primarily within IL, IN, KY, WI, IA, MO, MN, and MI, with occasional nationwide travel

What You’ll Do

• Install, maintain, upgrade, convert, and remove slot machines, bases, and overhead signage.
• Perform component- and circuit-level troubleshooting of electronic gaming equipment.
• Configure game options and perform hardware, firmware, and system interface testing.
• Provide on-site training and technical support to casino personnel.
• Work with compliance officers and adapt to jurisdictional gaming requirements.
• Conduct scheduled and preventative maintenance within assigned territories.
• Troubleshoot and resolve technical issues remotely via phone or email.
• Document all service and installation activities using Salesforce and other CRM tools.
• Maintain accurate parts inventory and submit required inventory reports.
• Complete daily and weekly technician summaries.
• Communicate project completion and service updates to internal teams.

What We’re Looking For

• Associate’s degree in electronics or a related field, or equivalent hands-on experience.
• Minimum 2 years of experience installing, maintaining, and troubleshooting electronic equipment.
• Strong understanding of AC/DC electrical fundamentals.
• Experience troubleshooting to the component and circuit level.
• Ability to read and interpret wiring diagrams and technical schematics.
• Proficiency with hand and power tools.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating within a team.
• Strong problem-solving skills and attention to detail.
• Comfortable working in a fast-paced, field-based environment.

Travel & Physical Requirements

• Must reside in the Midwest area or be willing to relocate.
• Ability to travel up to 75%, primarily within IL, IN, KY, WI, IA, MO, MN, and MI, with occasional nationwide travel.
• Willingness to work flexible hours, including nights, weekends, and travel-driven schedules.
• Ability to lift 75 lbs. independently and up to 250 lbs. with a two-person team.
• Available to travel on short notice, including extended trips.

Additional Requirements

• Valid driver’s license with a clean driving record and reliable transportation (mileage reimbursed per IRS guidelines).
• Must pass security background and DMV checks.
• Ability to obtain required state, local, and tribal gaming licenses.
• Working knowledge of Microsoft Office (Outlook, Word, Excel).
• Willingness to assist with large installations and trade shows as needed.

Why Join Incredible Technologies?

• Work with industry-leading gaming technology.
• Hands-on, field-based role with variety and autonomy.
• Opportunities to develop your technical skills within the gaming industry.
• Supportive team environment with exposure to multiple casino jurisdictions.

BENEFITS

Incredible Technologies offers a tremendously comprehensive benefits package including, but not limited to, very rich medical coverage, dental, vision, pet insurance,a great 401(k) match (25%), both guaranteed and voluntary life insurance, and tuition assistance. 

In addition, we also offer great perks like monthly in-office fruit delivery, casual dress code, a partially customizable paid holiday schedule and work flexibility (e.g., flexible work hours and locations may be available based on the position and its related working needs).

Check us out: http://www.itsgames.com/        

Incredible Technologies Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $55,000 - $65,000