Employment Manager

Summary

The Employment manager works in partnership with the Day Services Program Managers in providing employment supports to participants. They are responsible for training and supervising all staff related to employment supports. They will work closely with the marketing and finance teams in the development and management of employment opportunities for individuals who have indicated a desire to work.  The Employment Manager will act as the point person for all employment supports in the agency. They will provide assistance and support to participants and staff in a manner that maximizes human dignity, community integration and opportunities for self-direction. 

Essential Job Functions

Provide oversight for all employment relationships for the agency. Carry case load.

Working in close collaboration with the marketing and finance departments, develop and maintain relationships with the business community that enable participants to work in varied settings and fields with varied levels of support (on-site work, group employment and individual employment). This oversight includes outreach to employers, networking, building relationships, negotiating and managing contracts, billing, tracking, data entry of all bookmarks, staffing, on-going communication with worksites, as well as internal and external stakeholders.

Engage participants served by establish trusting, collaborative relationships directed toward the goal of employment in community job settings. Assist clients in all the following: discovery and development of career interests and employment skills, employment preparation, search, placement, and retention.

Conduct job development and job search activities directed toward positions that are match the interests and uniqueness of the participants served, following the principles of Supported Employment (SE). 

Document all assessments and other participant interactions in the appropriate systems (AWARDS, HCSIS, etc.)

In collaboration with each participant’s team, design, implement and document support plans to enhance independence of participants in their employment settings. The ultimate goal is competitive integrated employment for all participants interested in working. 

Remain informed about current Labor Laws and benefits guidelines. Assist participants in obtaining information about their rights as an employee, benefits (e.g., SSI, Medicaid, Etc.) and how they will be affected by employment. Help clients to access benefits counseling when making decisions about changes in work hours and pay.

Oversee quality control measures for all employment placements. Ensure quality of participants’ work performance through monitoring, feedback, adjustment of techniques, Task Analysis, assistive or adaptive technology, etc.

Directly supervise Career Specialist(s). Provide input to Program Managers related to the employment support performance of staff in those departments. Assist in personnel responsibilities including interviewing, hiring and training employees; planning, assigning and directing work; proactively addressing performance issues; rewarding and disciplining employees according to agency policy; addressing complaints and solving problems.

Actively participate in interventions, providing positive, knowledgeable support to staff and managers, ensuring behavior support plans and crisis plans are followed. Complete incident, restraint and accident reports in a manner which clearly identifies all components of the intervention and in accordance with regulatory expectations. Complete all other required documentation required by the agency and external regulatory agencies, focusing on providing complete, relevant, accurate and quality information.

Provide personal care and assistance to participants consistent with both their physical needs and defined support plans. Ability to adapt and make adjustments to techniques based on functional abilities and limitations.

Participate in relevant meetings, actively participating and contributing to overall goals of the department and participants supported.

Maintain positive, external stakeholder relations and present participants and the agency in a professional manner.

Provide transportation for participants using personal vehicle as needed.

Serves as an active, contributing problem solving member of the agency team. Acts in a manner consistent with organizational values, program mission and service delivery goals. Serves as a resource and role model for staff.

Serves as Mandated Reporter as required by the Disabled Persons Protection Commission.

Other duties may be assigned as needed.

Supervisory Responsibilities

Career Specialist(s)

Qualifications

To perform this job successfully the incumbent must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable applicants with disabilities to perform essential job functions.

Education and Experience

Bachelor’s degree or Associates degree in related field preferred, High School Diploma or GED required

Experience in an employment support position or career coaching preferred. Must be flexible, and actively demonstrate personal desire to enhance the lives of people with disabilities. Must be able to communicate proficiently both orally and in writing to fulfill documentation and service needs of agency. 

Bi-lingual applicants encouraged to apply.

Experience providing community based social and employment supports to individuals with challenging backgrounds preferred.

Candidates with DDS, MRC, and DMH regulation experience as well as CARF Accreditation and DDS survey and certification process experience preferred.

Previous experience managing/working in a unionized workplace highly desirable.

Sales experience beneficial.

Maintain a flexible work schedule based on the needs of the job. May include on-call or backup staffing as needed and/or evening and/or weekend hours.

Certificates, Licenses, Registrations

Valid Driver’s License. Transporting of participants for work/ recreational purposes. Includes maintaining a current valid driver’s license, clean driving record, minimum age of 21 for transporting participants, driver safety training, and regular availability of a vehicle in good working order with current inspection, insurance, and registration.

Current First Aid and adult CPR certification required within first 6 months on the job; thereafter employee is expected to remain current with First Aid and adult CPR certification.

PABC certification required within first 6 months on the job.

Flexibility to work with any participant(s) assigned who may require varying levels of support, to include but not limited to, behavioral interventions (may include physical and verbal interventions) and personal care assistance (toileting, eating, etc.).

Computer Skills

Incumbent must be computer literate and have demonstrated proficiency in the use of email and the Internet. Must have advanced skills in EXCEL, WORD, Power Point and remote technology (i.e. ZOOM).

Analytical Skills

Must have demonstrated ability to problem-solve, handle emergencies, meet deadlines, work remotely when necessary and successfully manage multiple projects simultaneously.

Language Skills

Mastery of the English language required as demonstrated by the ability to read and write instructions; ability to read, analyze, and interpret legal documents, field journals, financial reports, technical procedures, policy/procedure manuals and government regulations. Ability to comprehend and follow verbal/written instructions. Strong interpersonal skills and the ability to respond to common inquiries or complaints from participants, families, regulatory agencies or the general public. Ability to write reports, business correspondence and procedures and effectively present information to senior management. Ability to effectively facilitate meetings in both face-to-face and remote modalities. Bi-lingual applicants encouraged to apply.

Physical Demands

The physical demands described here are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable participants with disabilities to perform the essential job functions.

While performing the duties of this job, the employee is regularly required to talk or hear and is frequently required to stand, walk, sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an incumbent encounters while performing the essential functions of this job. While performing the duties of this job the incumbent is occasionally exposed to outside weather conditions when traveling. The noise level in the work environment is usually moderate. The employee is expected to engage in appropriate, professionalism in both face-to-face and remote interactions. The employee must have home internet capabilities to support remotely working when necessary and appropriate.

This job description is not all inclusive and does not state or imply that these are the only duties/responsibilities to be performed by the incumbent. The incumbent is required to follow/perform any other job-related instruction/duty/project as directed by the Board of Directors or the CEO