What are the responsibilities and job description for the Site Reliability Engineer II position at InComm Payments?
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 34 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.
About This Opportunity
Are you passionate about solving complex infrastructure and application issues? We are looking for a skilled Site Reliability Engineer to develop solutions that support our production applications and systems. You'll collaborate with cross-functional teams to identify and resolve operational challenges, ensuring smooth and efficient operations.
In this role, you'll manage and maintain our monitoring, logging, and alerting systems, and implement automation to boost efficiency and reduce manual processes. Your expertise will be crucial in troubleshooting and resolving intricate issues, making a significant impact on our operational success. Proficiency in understanding software applications, diagnosing customer issues, providing swift resolutions, and developing preventive strategies is required.
Responsibilities
· Develop solutions for supporting production applications and support systems.
· Collaborate with cross-functional teams to identify and solve operational issues.
· Troubleshoot and resolve complex infrastructure and application issues.
· Manage and maintain monitoring, logging, and alerting systems.
· Implement automation to increase efficiency and reduce manual processes.
Qualifications
· Bachelor’s degree in Computer Science, Engineering (or equivalent experience)
· 5 years of experience in software development and technical support and/or Operations or similar roles
· Proficiency in some of the high-level languages, like Go, Java, Python, or C
· Familiarity with writing SQL Queries
· Sound knowledge of AWS ecosystem
· Solid understanding of Linux systems administration and networking
· Exceptional analytical and problem-solving skills
· Familiarity with Relational Databases and PL/SQL, Excel or similar tools
· Strong communication and collaboration skills
· Comfortable working in a fast-paced, dynamic environment
· Willingness to participate in on-call rotation for 24/7 support
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