What are the responsibilities and job description for the Network Engineer II position at InComm Payments?
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
We are significantly growing our Engineering and IT teams in Brazil and are focused on finding talent for various financial technology (Fintech) engineering, database, development, and testing teams.
InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. We anticipate developing future leaders for our teams in Brazil!
Benefits include health and dental insurance, meal and restaurant vouchers, fixed monthly stipend for internet and mobile expenses, InComm hardware/software, and annual bonuses! All positions are CLT.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
About This Opportunity
Join our lean and dynamic NOC team as a NOC Technician, where you will play a key role in maintaining the operational excellence of our network. This position is ideal for someone with a basic understanding of networking concepts and a strong willingness to learn and grow in a fast-paced, 24/7/365 environment. As part of our team, you will be responsible for monitoring alerts, managing emails and tickets, and escalating issues to ensure continuous network performance.
Given the lean nature of our NOC, flexibility is crucial. While your primary schedule will be 9 AM to 6 PM US Eastern Time, Monday through Friday, you must be open to shift changes and occasional late-night deployments to support live monitoring of our network resources during those deployments.
Responsibilities
- Monitor network alerts using tools such as Solar Winds, Thousand Eyes, Pingdom, or Splunk.
- Respond to emails and manage tickets in ServiceNow ITSM.
- Escalate issues to more experienced team members when necessary.
- Participate in shift changes and late-night deployments as needed.
- Collaborate with team members to ensure continuous network operations and quick resolution of incidents.
Qualifications
- 1–2 years of experience in a networking or IT support role.
- Basic understanding of networking concepts (e.g., TCP/IP, VPN, routing).
- Familiarity with network monitoring tools and ticket management systems (ServiceNow experience is a plus).
- Ability to work flexible hours, including nights and weekends as needed.
- Strong problem-solving skills and a willingness to learn.
- Excellent communication skills for effective collaboration and knowledge sharing.
- Bachelor’s degree in Computer Science, Engineering, or equivalent experi- ence preferred.
- CCNA or other entry-level networking certifications are a plus.
- Experience with AVI and F5 load balancers.
- Familiarity with Cisco and Palo Alto network devices.
- Knowledge of Itential automation tools and Ansible.
- Experience with network monitoring tools such as Solar Winds, Thousand Eyes, Pingdom, or Splunk.
