Implementation Manager, I

Overview

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

About This Opportunity

The role of the Implementation Manager is to conduct a wide variety of skilled Project Management activities across multiple internal and external groups to accomplish Product Implementations and Partner/Retailer Integrations. These include gathering required inputs for a project, coordinating the testing and configuration of new products, and ensuring accurate status updates are communicated to stakeholders and other team members.

Responsibilities

• Full E2E Project Management for Product Implementations & Coordination/Assistance with Partner/Retailer Integrations
• Responsible for Project Pre-Planning, Execution, Wrap-Up, and Lessons Learned Activities
• Maintenance of All Project Documentation and Internal Information
• Distribution of Communications to All Project Stakeholders for Active Projects in Queue
• Resolve Internal Trouble Tickets and Provide Assistance to Internal Support Teams as Needed
• Coordinate and Manage All Special Projects or Miscellaneous Assignments as Required
• Act as Subject Matter Expert (SME) in Various Areas of Business
• Create and Execute Project Resources and Tasks Plans
• Assist with System Updates and Identify Systems Configurations
• Share knowledge and lessons learned with other IMs
• All other Duties as Assigned or Required
  
  

Qualifications

• Minimum 1-3 years Applicable Experience Working in Account Management, Project Management and/or Product Implementations in a Relevant Industry and/or Setting Preferred
• Minimum 1-3 years in Software or Technical IT Environment Preferred
• Knowledge of QA Procedures and Unit Testing Preferred
• Excellent Project Management Skills. Demonstrated Ability to Successfully Lead and Manage Multiple Complex Projects Simultaneously. Strong Attention to Detail, Drive for Accuracy, and Top-Notch Organizational Skills.
• Excellent Account Management and Client Relation Skills. Demonstrated Ability to Interface Successfully as the Point of Contact for External and Internal Customers. Maintain High-Level of Client Satisfaction and Confidence. Ability to Cope Effectively in Stressful Situations.
• Ability to Grasp Intricacies of Complex Implementations Identifying Key Tasks and Deliverables. Recognition of when Issues Need to be Escalated to Management.
• Ability to Think and Act Independently while making Appropriate Decisions Ensuring Best Approach for Each Project in Queue.
• Proficient in Microsoft Office especially Outlook, Excel, Word, and Project.
• Strong Verbal and Written Communication Skills.
• Some Experience with or Knowledge of Pre-Paid Implementations, Pre-Paid Processors and/or Retail POS Integrations and Systems preferred.
  
  

Education Requirements

• Bachelor’s Degree in Business, IT Operations, or Related Field, or Equivalent Work Experience Required.
• PMP Certification Preferred, but Not Required
  
  

Qualities / Skills:

• Strong Technical and Business Acumen
• Understanding of Transaction Processing
• Ability to Communicate Technical Requirements to Business Teams
• Self-Directed
• Decisive
• Strong Ability to Influence Others
• Forward-Looking
• Adaptability/Flexibility
• Strong Problem Solving and Troubleshooting Skills
• Ability to Delegate Tasks
• Excellent Time Management and Prioritization Skills
• Strong Written and Oral Communication
• Well Organized
• Ability to Retain and Call Upon Complex Technical Detail and Business Process
  
  

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

• This position is eligible for the Employee Referral Bonus Program - Tier II