Tech Support Analyst

Inclusively is partnering with a global professional services company to hire a Tech Support Analyst. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

You Are:

The Information Technology Shared Services group is an internal Global IT organization for the company. We run the daily IT operations in our U.S. offices, including our Solutions/IT Tech bars, workstation support, AV support, network infrastructure support, high profile meeting support, inventory management, ticket/incident management, with a high level of face to face customer interaction.

The Work:

• Provide service to customers at our Solutions bars resolving technology issues on our laptops
• Provide weekly laptop inventory to our inventory management group
• Provide customer support floor walks to engage with customers
• Develop strong relationships with clients and gain the trust of key advisors
• Engage in small local projects such as maintenance and repairs of technology
• Continue to learn and develop your technical skills and business expertise
• Continue to learn and develop your AI skills and capabilities

This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel.

Note: This role is full time in the office in NYC without the option to work remotely, as you will be working directly with the company's employees at our IT Solutions bars.

Here's What You Need

• Minimum 1 years experience with Customer Technical Support
• Minimum 1 years experience with Customer Experience Management.
• Minimum of 1 year of experience in Service Desk or Desktop Support
• Minimum of 1 working with ITIL software such as Service Now or Remedy
• Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meets, Zoom and Webex
• Hands on Microsoft Windows 10, Windows 11, OSX and 0365 support experience
• Strong communication skills to interface with non technical stakeholders, senior leadership and executives
• High School Diploma or GED

Bonus Points If:

• Comp TIAA Certifications
• ITIL Foundations Certification
• Customer Satisfaction experience
• Quality Assurance QA experience

Hourly Salary Range $21.39 to $49.57